Looking for professional makeup at an affordable price? e.l.f. Cosmetics is just the place for you. Shop for as little as $1 for all the beauty products you could ever need!
e.l.f. Cosmetics (elfcosmetics.com) has 307 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Michelle M.
I got so excited when I released this company was paraben free. I spent about £40 in Superdrug om their products. OMG never again, they are cheap and awful. The mascara is shocking, the powder doesnt go on, the eyeshadow doesnt stay on, the concealer is like glue. Cheap rubbish don't waste your money. Mine will be going back
amy
I usually have good experiences purchasing from elf and think they look after you more as a customer than any other brand, for example offering free products, discount codes etc however I’m really frustrated with my recent purchase. My delivery was estimated to be 2 working days and I purchased this on Tuesday and wasn’t shipped until yesterday (Friday) which in its self is very frustrating when it was ordered on TUESDAY. I’ve now had an email saying it will be here for October 3rd (Monday) despite ordering it on Tuesday meaning that would have been a week then before it’s finally arrived to me. I’ve never had this happen to me before, from ordering from elf as I’m a returning customer and I’m very frustrated with it because I needed it for this weekend coming preferably before. The lack of communication and care of the situation has really frustrated me, because of this I don’t think I will order from elf directly again and instead from a different seller where it will be shipped quicker.
Mrs Natalie K.
Do not buy from ELF cosmetics - their customer service is rubbish - wish I had seen all the reviews before I bought!
Denise S.
Recieved my order after about a week , colours were not as seen on wed site , found out No Returns ! all went in the bin ., total waste of money , spend your money elsewhere Do Not shop here !!
Pauline
Ordered two eyebrow pencils, in the sale, however they are useless, already in the bin. That are both completely dried out and with the slightest pressure the pencil leads just snapped where they were so brittle. A complete waste of money …. And postage!!!
Cee L.
Placed an order 5 days ago, no shipping email. Says it’s still processing. Have been trying to contact customer service for days and heard nothing. And my moneys already been taken
Cindy
Received my order. Tried to return same day it arrived. No returns no refunds = no customers. Go anywhere else. Poor customer service
JILL S.
ZERO customer service after purchase. I received an email from E.L.F. two days after my purchase advising that the exact items in my order were now on sale for 60% off. I have tried calling several times but the music stops and the call automatically disconnects after being on hold for a mere couple of minutes. Their online chat is pointless as it doesn’t function properly (it assigned this case number after I typed I want to speak with an agent about an order issue: {!casenumber}¿) and no human ever comes on. I also attempted to reach E.L.F. cs via DM on their facebook page. No response after a week. Horrible way to run a business into the ground. It’s a shame because I actually like their liner and mascara, but customer service is as import as having good product.
