e.l.f. CosmeticsReviews of elfcosmetics.com

It's only fair I change from 1* to now 5* absolutely fantastic emailed back and resolved my issue thank you so much my daughter is obsessed with ELF!! 5* Normally never any problems with elf but unfortunately I ordered 3 items and 2 was missing so contacted them via email, tbh I did get a quick response back, they asked if I wanted a refund of my 2 missing items or the 2 sending out again, as me and my daughter love elf I just said please replace the missing items now all communications have stopped. So 1* If I get my things or a email in what they are going to do I'll change it to 5* because this is the first problem I've had and Normally pretty good.

Ordered 7 weeks ago and still not delivered. Customer service is appalling. SCAM

I ordered from their website and after 7 days I received a totally empty package! I contacted them but received no response. I am now awaiting the reclamation process from the carrier, but based on other reviews I do not expect to get my money back from this disgraceful company with the WORST customer service.

Really nice make up, items arrived within 7 days and nicely packaged. Will definitely order again.

Their site would literally not let me change my shipping address when I tried to check out, just billing, and so they sent it to an address I don't even live at anymore and won't let me change it. The address they used wasn't even in the saved addresses anymore, they shouldn't have even had it saved in their system anymore.

it took 24 days for the package to arrive when they said it would arrive on the 22nd (19 days after I placed the order). they updated the order status more than 1 week after the whole time so you couldn't see for example that the package had left a country until a week later. I emailed them when it had been cooking in the Netherlands for a week and then they said that the package got lost in transit and that I could get refound or place a new order. then all of a sudden I got an email yesterday (May 26) that the package had arrived when I had no idea where it had been for the last 2 weeks. I took home delivery on the website but had the package sent to some small hole under an apartment building that wasn't even close to where I live. I went there anyway and picked up the package and it looked like the package had been thrown like a thousand times. the carton was torn, they had taped around the entire package so that nothing would fall out, but there was still a lot of dust in the package and the sides were completely pressed in. when I got home and opened the package, several items had come loose from their packaging and parts had come loose, etc. in addition to this, ALL products were dusty and dirty. For example on a pencil sharpener it looked like someone had used it. the pictures on the products are not correct either. I ordered a palette where the pictures show that it should have a mirror on the lid. but it arrived without a mirror and with glass here instead. so the pictures do not correspond at all to what you actually get home. even shein has better delivery and handling than this! lousy! the products are certainly good but I will never order more from here because of the delivery. it took them 10 days to even start packing my package..? at shein they sent it out the same evening…

Awful customer service! Parcel was over a week late in being delivered, company advised me to just keep waiting before they could class it as lost in transit. Not even an apology that it was taking so long! After I emailed them, miraculously my parcel turned up a few days later. Not all e.l.f fault but they did choose to use that particular delivery company. Won’t be ordering from them again

I've never been great with make up, foundation specifically, I can rarely get a foundation that feels light enough and wearable. I bought some E.l.f Flawless Satin foundation and I'm quite Impressed. Not only is it Vegan and Cruelty free (as are all their products) but the coverage is great! I was keen to try it on and didn't put on a primer but it still went on nice and the colour (Alabaster) is great! Well done E.l.f for impressing a tricky foundation buyer!