e.l.f. CosmeticsReviews of elfcosmetics.com

Absolute Rip off !!!!! Company takes your money but doesn’t send anything out ! Ordered items that were for a gift more than two weeks ago and not even had a email to say the items have been shipped! I have cancer and little money and the items were gifts for my daughter! Needless to say I am devastated as I can’t afford to replace them! I have tried to contact them but had no response! It is nothing more than theft ! This company has absolutely no morals and they just don’t give a damn ! They quite literally take your money and give you the middle finger ! It’s a disgrace!

Poor customer service. Ordered from them after Christmas last year as they had a sale on and took a while to ship my items, I had to reach out to them and they eventually sent it and also sent me an email with a 40% off code in January. I went to use this code in October and it did not work despite it having NO expiry date on it, the only t&c was it can't be redeemed on sale or new items. Fast forward to their cyber Monday sale this year and I made an order on the day only for it to still not be shipped 9 days later. I messaged them on Instagram and they told me to email them so I did, same old rubbish that they've been overwhelmed by orders so there's a delay. Why on earth are they still abhorrently slow at dispatching anything when they have a sale? It's been a year and they're still the same, sort it out! I enquired about the discount code not working and was ignored so I asked again and why it wasn't seeing as there was no expiry date and they abruptly said it's no longer valid, and that was that basically. I'm sure they'll probably send the same discount code after this delivery fiasco but I wouldn't bother ordering...at this rate I'm contemplating cancelling my order. It's a shame really as their reward scheme is pretty decent in terms of offers and freebies but their customer service and dispatch time is ridiculous.

After placing an order with this company I have had no confirmation that order is being dispatched and when I go on the website it says my order number doesn’t exist. I have emailed this company with zero response. DO NOT WASTE your money with these con artists

First of all, there is no way a customer can check if the package is shipped or not. There's no tracking number, they don't alert you it's shipped or not. This time they changed my address without letting me know so the package went back during the shipment. I emailed them 2 times but didn't respond over a week. So annoying! Horrible experience. Also do not buy these drugstore brands on Amazon too. There's no rule or morality in managing stocks and they just send returned/opened products and it's so gross! When you go to drugstores, you can still see some have opened on the shelves bc ppl were so curious of the shade and there's no tester.. If you insist buying these brands, go to the offline store and check the product condition with your eyes. Otherwise it's just a pain in the ass

I am adding my experience to the many of zero response from this company. Looking at other experiences I feel fortunate that I received 2 out of 3 items purchased. (#164824). Absolutely no response to my emails about not receiving 3rd item. Will never purchase from this company online again. Beware.

After several months of demure, pink clad women gracefully (if sardonically) tip-toeing through their ads on Amazon's freevee, e.l.f. Is back to running their satanic advertising on this service. This may truly be the reason I dump Amazon. The e.l.f.? that stuff went in my trash after the first campaign. See, they don’t want us older folks to know what nastiness this company is dishing out to Gen Z. Want to know? Look on instagram. Parents of teenagers, hold their allowances if your kids are spending their money on these products. No truly vegan company would appeal to their customers with such dark advertising.

The website is absolutely useless! Slow and jumpy! Changing the names of colour shades for no apparent reason and not putting a note on the website so your left wondering which shade is your usual one. Also, customer service is non existent! I’ve been trying to apply a Social Worker discount code for two days but it won’t work. Trying to contact customer service is a joke, they just don’t bother to respond. ELF have just lost a long term customer, I’m very disappointed but standards have slipped.

If you are in a rush to get these products, DO NOT ORDER I ordered 10 days ago, still not shipped. What kind of service are you operating ? I will never order anything from you again and also pass the word around. Not reliable, I want my money back bit will probably be waiting as long. I see lots of negative reviews wish I had seen before I ordered