e.l.f. CosmeticsReviews of elfcosmetics.com

I have ordered from this company for several years now. I am very happy with their foundation, powders, makeup brushes, and skin care items. They are cruelty free which is a plus for me! I appreciate that this is a transparent company. They keep their prices very competitive, so you don't break the bank but still get high quality cosmetics that performs great. This is one of the best cosmetic brands out there. I first found out about E.L.F. from a silent auction where I worked a few years ago. I bidded and won an E.L.F. starter makeup set, and was impressed and hooked on their products ever since. I am also happy to find they have their products in Walmart, Target, and Amazon. When ordering directly from their company, they ship out quickly. I have never had any problems ordering directly from E.L.F. This is a great company that caters to everyone! I will continue to purchase and use their products.

I recently bought the ELF flawless satin foundation and had a severe allergic reaction to it. Itchy red scaley skin and puffiness under both eye sockets. I’ve contacted the company as I’m trying to work out what I’m allergic to so I can avoid it in future. Obviously I’d like a refund too.

I was booked the price two times (gb/us) and accidentally the wrong address was put in - the website filled it out automatically - I noticed one minute after purchasing - and hab no option to change the order or cancel it! So now I paid 77€x2 for products that do not ship to my current address - instead of 77€ once to my living address! Please fix that! I messaged the customer service - and they responded within 1 day and were very helpful! So no critics here - that was great! The elf website is not what I am used to and I never had such a bad online shopping experience.

i just my order today- 2 items were missing. That is so tacky. I have no respect for companies that play around like this. Zero stars.

I had purchased two bottles of ELF foundation. Once I got them home, neither of them worked! I emailed ELF, and not only got an email response but a phone calas well. 5 daysllatet, I got my 2 new bottles of foundation! Thank you ELF for the amazing customer service & the foundation!!

I think the elf big mood mascara has to be the worst mascara I have purchased. I opted for the waterproof, but it goes under my eyes, across my eyelid and doesn't look good at all. This is my personal experience, and it is a total waste of my money

I am really shocked by the bad reviews. I'm pretty new to elf but, so far everything has been great!! Love the putty primer, halo glow is amazing! Concealers, the shade match is perfect for my pale skin. The blush and eyeshadows are incredibly pigmented, and the prices are really reasonable. As for shipping, it clearly states on their website that it takes 5-7 working days (UK) so I'm slightly confused why people are on here complaining that it's taken 10 days for their orders to arrive. Also, tracking has always been available with my orders. I've had one issue, I ordered 2 different Concealers but was sent 2 of the same one. CS responded to my query within a couple of hours. They have told me to keep the extra Concealer, and will send me out the one that was missing. To me that is great Customer Service! I don't know, maybe it's a geographical thing when it comes to the bad service others are allegedly experiencing. For me (UK) I love elf :)

So i ordered 4 products at the start of december. The shipping was about 3 weeks and when the package arrived one item was missing. Then i tried to contact the customer service. I wrote them an email. Later i found out that they have very bad reviews about their customer service and other whole stuff. That they had the same problem like me (missing items and that the customer service hadn’t answer them). So i thought it was game over for me. That they will never answer me back and i will never get my product. So i accepted my fate. But luckily they did answer. 3 hours later they told me they would send me the missing item and they did it :D. So try your best and contact them via email. Thats the email i used to contact them: elfatelfcosmetics.com. (sorry i can use the symbol „at“) They answered really quickly and were very nice. (Send them also a picture from the items you bought and also what item is missing and dont forget your order number as well) Btw i am from germany