Eleras Automotive GroupReviews of elerasgroup.com

I allowed them to talk me into a service contract and give them a deposit before I found out it was not a Subaru contract. After reading about their poor record and deciding the payment didn't fit my budget, I called to cancel. Rep argued and offered to reduce the price a second time. Finally convinced him I want to cancel and get my deposit back since it's still in 30 day money back period. The refund showed up on my credit card for a few days and then disappeared. Looks like they are trying to keep the deposit after promising to return it. Do not trust this company and do not buy anything from them.

Jessica was absolute best at helping us understand what policy we got and just an all around great person!! God bless her!!

Received a spam letter telling me I haven't contacted them yet to have my service contract activated. I have a BRAND NEW VEHICLE, their sales tactics is to try and fool people into obtaining a service contract from them that isn't needed. No company name, leading one to believe it may be from the vehicle manufacturer. Deceptive sales tactics, should be reported to the BBB.

I was contacted with a letter saying I need to call right away because my auto warranty may be expiring. The letter looked like it was coming from KIA. It was not. I wanted to know more. Finally, was able to get the person to send some information. I was ready to deal with them. It looked good. I emailed a response. Ms. Boyd, Thank you for the information. It looks good. But I attempted to call back two times wanting to talk with you. I was on hold for over 9 minutes first time and over 10 minutes the second time. I hung up. Apparently if this is the type of service your companies providing. I am not interested. Again, thank you for your time and patience. It was not delivered, email was noreply. I searched for a good email without any success. I want to thank them for this. It has saved me well over $4,200. Turns out I would be paying for the service during the period my warranty from the dealer was in force. So thank you for not allowing me to reconnect with you. It saved me over $4,200.

'David' was absolutely wonderful and explained my options for solving my problem with Eleras Automoive Group! He listened and gave me the necessary information that I needed to cancel the unnecessary policy on my car!

All the typical being transferred over and over and knocking down the price ect was employed, but David Moynihan helped cancel the policy relatively smoothly

Jessica was absolutely an angel when it came to talking me through everything and being very transparent with me regarding all the miscommunication that was not her fault. She did her very best in assisting me and making sure I got the best value possible.

I called to cancel my plan due to not being able to keep up with the bill on top of my other bills. I needed to cancel it as I could not cancel my other necessary bills (rent, car payment, insurance, etc.). Upon getting through to customer service rep to a man (named Michael I think), he tried to go through standard questionnaire to understand why I wanted to cancel and to convince me to stay on. I told him I am in the middle of my work day and that there was nothing that would convince me to stay as I had made up my mind and I just need to get this errand done. He proceeded to convince to keep the plan after repeated marks that I am not interested. This rep then went on to pester me about what would happen if my car broke down and ended up with a bill. I kept telling him I will figure that out if it comes and repeatedly pleaded to just cancel the plan. This rep continually talked over me and pestered me with this same scenario of my car breaking down tomorrow and if there was a $3k bill for it. I did not know what else to say, as I just wanted him to cancel my plan so I responded in hopes he would move on, so I said "I'll pay for it" and he responded with "oh really? oh so then why don't you just pay off the whole policy then?" and then when I said I do not want to and pleaded AGAIN for him to cancel, he said "... only STUPID people cancel this plan" I almost hung up on him, but I did not want to start this process over again. So I put my foot down and said "well I guess I'm stupid please cancel my plan" to which he FINALLY did. I called back to file a complaint, and was forwarded to a Billings Manager who said she will see to it and take care of it. Just to be sure this is taken seriously I am posting this online. This is NOT appropriate nor is it professional to speak to someone this way. BEWARE of being verbally harassed on the phone by employees of this company.