Eleras Automotive GroupReviews of elerasgroup.com

I am writing this review to warn others about my experience with this company in hopes of preventing someone else from going through the same situation. This company sends out letters designed to look urgent, warning that you could lose your car’s warranty if you do not contact them by a specific date. What makes this especially concerning is that the letter does not clearly identify the company sending it. Instead, it displays Honda at the top, making it appear as though the notice is coming directly from the dealership where I purchased my vehicle. When I called, I specifically told the representative that I did not feel comfortable providing my credit card information over the phone. The person I spoke with reassured me that it was safe and told me they were part of a department at my dealership. Based on that reassurance and the way the letter was presented, I believed I was dealing with someone affiliated with my dealership regarding my existing vehicle warranty. However, the representative did not clearly explain that I was actually being signed up for additional warranty coverage separate from the original warranty provided by the dealership. Because the letter made it seem as though my existing warranty was at risk, I felt pressured to act. Against my better judgment, I provided my card information and was enrolled in a plan costing $150 per month for three years — a total of $5,400. The following day, I called to cancel. The man I spoke with was aggressive, unprofessional, and unwilling to provide clear answers to my questions. When I tried to close my account, he began yelling at me. During a five-minute phone call, I asked to cancel my plan three separate times, yet he still would not process my cancellation. Ultimately, I had to cancel my credit card and obtain a new one just to stop the recurring charges. I find these business practices extremely misleading. The way the letter was presented, the lack of clear company identification, and the reassurance I received when I expressed concerns about providing my payment information all contributed to my belief that I was dealing with my dealership regarding my existing warranty. The experience became even worse when I tried to cancel and was met with aggression rather than professional customer service. Please be careful if you receive one of these letters. Verify directly with your dealership before calling any number listed on the notice, and do not provide payment information until you have independently confirmed who you are dealing with and fully understand what you are purchasing. I am sharing my experience in the hope that it helps even one other person avoid the stress, frustration, and potential financial burden I experienced. Based on my experience, I would not recommend this company.

TL;DR: AVOID THIS COMPANY AT ALL COSTS. Edit: One thing I will say, the claims department people are the ONLY saving grace with this company. Everyone else there were pretty useless. *end edit* This is by far the worst customer service experience I have ever had. My car needed a new transmission while I am hundreds of miles away from home. I put my car in the shop on a Monday. It took them two days to send out their own inspector to see if the that fix was warranted. They then sourced a used transmission with 13k miles on it (not that bad i suppose). It then took another 4-5 days to ship it to the dealership since that included a weekend. I'm at over a week now waiting. Dealership gets the work done by that Saturday. They do not process claims on a Saturday so I need to wait until Monday to contact them. I contact them on Monday (2 weeks after being in the shop) and have to talk to multiple people to expedite my payment to get my car released. With my policy, i received the following reimbursements amounts since I am over 100 miles away from where the policy is registered: - $450 for hotel. $150 max/day - $450 car rental. $50 max/day - Either $250 (what my policy said) but I swear the adjustor said $450. Unfortunately, I do not have that in writing so rolling the dice on this one. Remember, I am HUNDREDS of miles away from home for two weeks now. Those types of reimbursements are abysmal for being stuck this long away from home. This is by far the worst customer service experience I have ever experienced. I am still waiting for payment from them to the dealership so my car can be released. I'm on day 15 of my car being in the shop with the work done for three days now. Also to note, which I'm a bit confused by this, I am being serviced by another company called Axiom but I'm not sure why. I will update with any further important information that comes along. Bottom line is: DO NOT USE THIS COMPANY.

Just got a letter in the mail wanting me to put insurance on a vehicle they say is mine. I called and told them to remove my name and address from their mailing list, since I have no idea how they have my name on that vehicle. The man said they get their information from public records. Yeah, that's a lie. My name isn't on a vehicle through public records. Try scamming someone else that's actually stupid.

Does eleras pay for diagnostic testing

Cold Calling Scamsters... but in this case, bombarded by 'urgent, open immediately, mail with vehicle info. that no one at this property, let along the name on the letters, has ever owned. I called and was very friendly, explaining that the person is deceased, and they've never owned the vehicle in the latest notice. He said, do you want insurance on the vehicle you have, etc. I started to explain, and he hung up. NASTY! Called back, still friendly and nice, and got a good person this time, who removed the deceased person's name from their database.

Liars and scammers. Received their BS LETTER IN THE MAIL. I JUST EXTENDED MY WARRANTY THROUGH MY DEALERSHIP WHO SAW THE LETTER AND TOLD ME THIS IS A SCAM AND THEY HAVE NOTHING TO DO WITH THIS JOKE OFBAN OUTFIT. DO WHAT I AM GOING TO DO, FILE A SCAM COMPLAINT WITH YOUR STATES ATTORNEY GENERALS OFFICE. THESE DESPICABLE PEOPLE NEED TO BE PUT OUT OF BUSINESS. WHEN I TOLD THE CUSTOMER SERVICE REP I SPOKE WITH MY DEALERSHIP, THE CALL ENDED PROMPTLY. BEWARE, ONLY WORK WITH YOIR DEALERSHIP. UNFORTUNATELY I CAN GIVE A MINUS -100 stars.

Customer Care Specialist was knowledgeable, helpful, pleasant and very professional!

Worst company ever!!!!! Our mechanic shop has been waiting for a month to get paid and each time you call you are on hold for an hour and then to be told its an IT problem. I would never ever recommend this company to a single sole.