Eleras Automotive GroupEleras Group provides coverage through some of the best administrators in the protection plan industry. The administrators that we offer are all A+ rated with the Better Business Bureau and have almost 30 years of experience. We are giving you the protection that you deserve. The Eleras Group will provide you with the right investment to save you thousands on your vehicle.At Eleras Group we strive to provide exceptional customer service and customer satisfaction. We work directly with our administrators and have developed a personal relationship with them. Any questions or concerns directed from our clientele are handled professionally and efficiently with your best interest in mind.
Eleras Automotive Group (elerasgroup.com) has 320 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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320 approved reviews, newest moderated first
Kamilliona R.
Jessica was super helpful, patient and nice. She really helped easy my mind when being involved/ dealing with a car accident the same morning. I really do appreciate her kinds words and patience considering the morning I was already having.
Claire
Jessica Lewis was the most fantastic customer service representative I’ve ever talked to. She was so friendly and helpful and I really appreciated her help. She explained my policy and helped me cancel it after we realized the last agent I talked to didn’t explain any of it to me. Thank you Jessica!
Charles A.
I contacted Jessica Lewis and was completly satisfied with her working with me. She was very professional and knowlegable. Thank you
Mary H.
Jessica made my experience Fantastic! Never have I had the opportunity to work with an associate that was as concerned, kind, considerate and efficient as Jessica. Thank you for your Outstanding service, Jessica❣
Ralph S.
I called in and spoke with Terrica Pinney. She helped me through getting my payment situation resolved quickly! She is very polite and very helpful! I was having a, not so good day until Terrica helped with the care a great Account Rep. should! Thank you Terrica!!!
Gwen P.
David Jareo was OUTSTANDINGin handling my issue. He listened to me and was so professional Your company sounds like it’s top notch. I will definitely recommend you to a few friends here at Westminister. What a pleasure working with him and your company.
Tammy H.
Not only is this company scammy, they're spammy. They prey on elderly and unwitting people, and when they are asked to Cease & Desist with the hourly calls they circularly go back to trying to "sell" the "policy". I thought everyone was aware of the "Extended Warranty" scam, but Katy really takes the cake on the slimy clocksucking.
William B.
ITS A SCAM!!! Joined them a few months ago because of the same email everyone else gets, saying close to “You have 5 days before it expires.” I called to cancel and experienced the Evil Michael treatment.. the absolute worse customer service that can be experienced and I’m understating. Called me an idiot! Yea yelled at my phone to cancel dozens of times until he caved, he said “It’s canceled” and hung up.. I called again to make sure and get a cancellation number. Got it and I’m heading to the bank now to change my account info so they can’t try any BS. STAY AWAY FROM THEM!