Elephant in a BoxThe nicest, strongest, most portable last sofa you’ll ever buy... Easy to unbox. Easy to unfold. Easy to enjoy.We didn’t invent the sofa. We reinvented everything about it.Introducing Elephant in a Box. Furnish your home out of a box.
Elephant in a Box (elephantinabox.com) has 217 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kim
Overall the sofa is good. It gets its job done. But the bottom cushion is more stiff than I thought and it is not as comfy as I wanted the sofa to be. If the bottom cushion is more fluffy, I think this would be a great couch.
Customer
Took me a couple of hours to assemble on my own, but I’m sure it would have been a lot faster if I was patient enough for someone to come home and help. So far we are enjoying our couch! It is comfortable and functional. Looking forward to seeing how it holds up over time and how well it moves in a couple years.
A & M.
Convenient, comfortable, stylish and easy to assemble!
YAMARI F.
I received a broken zipper on one of the pillow covers. I e mail and tried to call but has not received a call back.
Janis
Do not do business with this company. We ordered the dynamic sofa. It arrived broken. Called the company a dozen times, left 3 voicemails with no response from them. I notified my credit card to dispute the charges and called and left that info in my 4th voicemail to them...lo and behold within 15 minutes they respond to THAT message with instructions on how to return. It was returned on May 6, 2022 and as of today's date (May18 2022) STILL no refund to my credit card and no response from them. If this sounds like a reputable company that you would want to do business with, go for it. I wpould give 0 stars if I could.
Response from Elephant in a BoxMay 19, 2022
Hello Janis, thanks for sharing your feedback, and please excuse us for not answering your calls. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We have already contacted you by email.
Jason G.
I needed a couch that fit though a narrow stairwell and my options were limited. I found elephant in a box and decided to give it a try. It fit perfectly into the space no other couch could ever go and looks very nice. It was super easy to assemble. Took me about 15 mins to do it alone. My only issue is the cushions are really hard and flat. I wish it was softer. With that said, it's probably something I won't sit on.
Response from Elephant in a BoxMay 17, 2022
Hello Jason, thanks for your feedback. We take our customer feedback very seriously, and we understand that some of our customers prefer a sit-in sofa rather than a sit-on sofa. We have softer seat cushions for that, and we can send you the softer seat cushions free of charge. We will contact you. Thanks!
Lori R.
I’ve been looking for years for the perfect modular couch. The stairs up to my second floor apartment don’t allow for a typical couch to fit, so for $750 (on sale), I gave Elephant in a Box a shot. I ordered it on Sunday and it was delivered on Thursday. The box it came in seemed like it would be easy enough for me to get up the stairs by myself, however the box and its handles broke easily and I needed a friend to help me move it up the stairs. That was the only issue I had. It took me 15 minutes to put it together with no instructions as there were no instructions in the box. To be honest, I don’t even think instructions were needed, it was so straightforward. The couch is super comfortable, super sturdy and very well-made, and my living room finally looks put together. Glad I gave this a shot, and will definitely purchase other products in the future.
Chase
Elephant in a box service was amazing. I had an issue with the shipping date where I wouldn’t be at home the day it would have been delivered to my home and they were able to return to sender and reship when I came back. Putting the couch together was interesting, wish the pictures were bigger for those who have bad eyesight, I build things for a living, so I was able to figure out what went were. But they do have a video tutorial on how to put your couch together if you have an internet connection available. Other than that, I have only three things that could have been a bit easier: - It’s already a less cumbersome couch to travel with, but the couch was really heavy to get into my apartment (119 lbs). It’s lighter when they are all separated but it would have been nice if it was less than 90 lbs. I had to break it down outside of my apt in the heat in dust. - The ottoman outer cover was really hard to put on without ripping it or having an extra helper. For those that live alone, it would have been nice if it the cover was similar to a fitted sheet (it had a stretch band or was stretchy). - The honeycomb technology for the ottomans (and maybe the couch) are touching the floor, so when I resituate the couch it drags on the wooden floor, haven’t checked if it scratched the floor. But those who rent a home and expect to move around a lot, it would be nice to have a thin UL bottom layer that prevented the honey comb from hanging and scratching the floor. Other than that, it’s a good couch.
