Elephant in a BoxReviews of elephantinabox.com

I purchased a large sectional, but I'm concerned at the firmness of the seat cushions based on reviews. I want like the "sit-in" cushions so I've emailed and called their support line (315) 757-4688. It's gone to voicemail each time. What is the best way to get a hold of them?

Ideal for an apartment with twisty stairs. However, the cushions were thinner than anticipated, and there has been an (? off-gassing? ) smell for over a week. So, not perfect, but would still likely order again, especially if moving furniture is not one's strong suit.

So far this couch is okay, but for the price I had higher hopes. The seat cushions leave much to be desired as they are not nearly as full as shown in pictures. Mine are misshaped on the ends and fabric came terribly wrinkled. For what I paid I should not have to already be looking for replacement cushions.

Item came with defective parts and still have not gotten a replacement for the parts.

Have had this couch for a year now and it’s just bad. It comes apart, not comfortable at all and we can’t sit on it for too long without hurting. The reason we don’t throw it out is because we spent $1000 on it, which it’s not worth that much at all. They sent us software sear cushions and higher back cushions which were literally the same exact things as before. The only reason I gave it two stars was because customer service was nice and responsive, but out $1000 for this couch is not ideal. Highly recommend not purchasing this product.

I like the ottoman. It is sturdy and extremely functional. Our cat has claimed it as her’s.

As someone who moves often, I was so excited to purchase this sofa. I opted for the Small L Sectional, which arrives in 3 boxes. When looking at the directions, they were slightly difficult to follow as the directions are pictures with a short sentence or two under the image. It would be helpful if the pieces were labeled and directions used the corresponding piece label. The instructions made for a frustrating afternoon, but I got it done - with no assistance. Once the sectional was together, I realized this product is overly hyped. Since it is a sectional, using 3 different units (dynamic sofa, corner, and seat extension), the connections are not as sturdy as one would like a piece of furniture to be. The arm rest connected to the seat extension is loose due to the honeycomb design protruding past the back lining. The corner unit sits awkwardly (wish I could upload a pic to better explain)- it looks as if I stuck a random ottoman in the corner to create the L shape. Back lining doesn't lay flush to the back honeycomb on the dynamic sofa, revealing the honeycomb material when viewed from the side. I even adjusted the velcro three times, still visible. Overall, I contemplated returning the sectional, but I'm just enough satisfied not to. Besides, one of the boxes was completely torn to shreds and open on both ends when it arrived (thanks UPS). While the connections leave much to be desired, the sectional itself is comfortable and functional for our home.

I loved the fabric on this sofa. Unfortunately, we had a very hard time putting it together. The directions are not clear or complete. Took us an hour to finally figure out how to attach the where and how to put the front fabric on the sofa and it still doesn't look good. The seat depth also does not include the depth of back cushions so it's not as deep as we thought it would be. We bought it because we needed a sofa in our vacation home ASAP, and everything else we looked at was not available for delivery for 3-12 weeks. I definitely won't be buying from Elephant in a box again and I definitely would not recommend to anyone.