Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Elegatto (elegatto.com) has 467 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
elegatto.com
Website
elegatto.com
Category
Accessories
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
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This is a review on the company, not the product
I originally ordered on 3rd August, and it arrived 12 days later, I'm in the UK, but that delivery was still too long.
I returned it for a different size. My delivery back to them only took 4 days!
26th August, I chased them and was told they are 'processing the return'
Yet more chasing from me...
Finally despatched from them on 15th September!!!
I received it on 23rd September...
The whole order and return process took just a week short of 2 months..! Ridiculous
Response from ElegattoOct 2, 2026
Hi Simon,
Thank you for sharing your feedback with us, and we are so sorry for the frustrating delays you experienced with both your initial delivery and your return.
Unfortunately, we moved our warehouse in late August, which caused significant delays in our shipment fulfillment and return processing times. Additionally, we currently only ship via standard delivery, meaning transit times can unfortunately take some time for international orders.
We completely understand how unacceptable it is for the entire process to take this long, and we truly appreciate your patience while we worked through these transition hurdles. If there is anything else we can do to assist you, please reach out to our support team directly, and they will be happy to assist.
AA
Aaron
Only order if you have PLENTY OF TIME to wait
To be honest, I completely lost trust in this company and would not in good conscience recommend them ever. EVER. Buyer beware.
I placed my order for five pieces on Aug 25 and was shown an expected delivery date to my Oregon location of Sep 1.
When my order was still listed as “preparing to ship” on Sep 3, I dropped a status check message to customer service. Chloe (based on reviews, she seems to be their only agent — or a fake name used by everyone on the team) reached out to say that they “typically process and ship orders within 2-3 business days” but a recent transition to a new warehouse had “affected a few orders and temporarily paused shipments.” She assured me that shipping would resume the next week.
The middle of the next week, my order was still “preparing,” so I followed up. This time, I was told that shipping had resumed but “due to the volume of orders built up during our warehouse transition,” the team was having to work through a backlog — which meant they were unable to guarantee an exact ship or delivery date, so they offered a courtesy 10% discount on the order for the inconvenience.
On Sep 15, when my order STILL listed as “preparing to ship,” I got frustrated, mainly because the website was showing all of the items as IN STOCK and indicated that the estimated delivery date would be EXACTLY 1 WEEK from the current date. I’d been waiting three, they claimed to be experiencing logistics issues that they knew were impacting fulfillment and delivery yet they hadn’t bothered to update promised delivery timelines for new orders. I got an almost immediate response, explaining that “some of our inventory is still in the process of transferring to the new location.”
When I finally decided to ask to have part of the order cancelled, I got a response from Chloe saying that she had followed up with the warehouse team (why hadn’t this already happened?) and was told that two items on my order were currently on backorder, which was why my order was being held up. BOTH of those items were still listed as IN STOCK with one-week expected delivery dates. This was when I finally decided I’d be taking my business elsewhere and requested they cancel my order and issue me a full refund.
If Elegatto isn’t intentionally misleading or scamming people, they are REALLY lacking in their ability to convey this to customers and EXTREMELY bad at managing the basic operation of their business.
Response from ElegattoSep 25, 2026
Hi Aaron,
Thank you for taking the time to share your feedback, and we sincerely apologize for the immense frustration and disappointment you experienced with your recent order.
We aim to be completely transparent with our customers, and we deeply regret that your order got stuck during our transition between warehouses. We completely understand why the delays, repeated follow-ups, and inaccurate stock messaging on our website shattered your trust in us.
While transitioning our fulfillment centers was intended to improve our service, it clearly created unexpected backlog and stock discrepancies that severely impacted your order, as well as the clarity of the updates we provided. You deserved accurate timelines and proactive communication from the start, and we fell short of those standards.
We completely respect your decision to cancel your order for a full refund, and your feedback regarding inventory status updates on our site has been passed directly to our operations team to ensure this does not happen again.
We are truly sorry for the inconvenience and frustration this caused you, and we thank you for your candid feedback as we work to rebuild our processes.
IC
Isaac Chocron P.
I have not received my order
I have not received my order. It is taking a long time.
Response from ElegattoSep 25, 2026
Hi Isaac,
Thank you for leaving your feedback, and we sincerely apologize for the delay in getting your order to you.
We recently moved warehouses, which unfortunately impacted our standard processing times and caused unexpected delays in fulfillment. We completely understand how frustrating it is to wait longer than expected for your package.
According to our records, your order has now been successfully delivered. We hope you are loving your items! If you have any remaining issues or need further assistance with your delivery, please reach out to us directly so we can make things right.
RS
Remond S.
I haven’t received the product yet and…
I haven’t received the product yet and I ordered it almost a month ago. I also ordered to brackets and never got the option for the sale advertised
Response from ElegattoSep 25, 2026
Hi Remond,
Thank you for sharing your feedback, and we sincerely apologize for the long wait and the frustration caused by your order experience.
We recently moved warehouses, which temporarily impacted our standard processing times and created unexpected shipping delays. We understand how frustrating it is to wait nearly a month for a delivery, and we are truly sorry for the inconvenience.
According to our tracking details, your package has now been successfully delivered. Regarding the promotion for your two brackets, please note that our promotions typically require discount codes to be entered at checkout unless explicitly stated otherwise. However, we want to ensure you have a great experience—please reach out to our support team directly with your order number, and we will be glad to look into this for you!
CM
Christopher M.
Perfect customer service
Perfect customer service! I have several Elegatto bracelets and I enjoy them all but there's one in particular that I love, the stainless steel bangle (shackle) bracelet. While grocery shopping the screw fell out of the bracelet and I was unable to find it so I went to Elegatto's website to hopefully buy a replacement. Unfortunately they don't sell a replacement (I don't know why, I can't be the only person who's lost one) so I had to purchase a new shackle. After making the purchase I sent Elegatto an email to explain what happened and ask why they don't sell replacement screws. Chloe (the customer service agent) was apologetic and professional, she promised to forward my concerns to someone higher up and as an apology she issued a 15% refund on the new bracelet. What miss could I ask for?
Response from ElegattoSep 25, 2026
Hi Christopher,
Thank you so much for taking the time to share such a thoughtful review! We're happy to hear that you love your Elegatto bracelets, especially our Bangle Silver.
We truly appreciate your candid feedback regarding replacement parts, and we’re glad Chloe was able to take care of you and offer a resolution.
It’s feedback like yours that helps us improve our product availability for all our customers. Thank you again for your loyalty and support. We hope you continue to enjoy your collection for a long time to come!
CH
Curtis H.
The speed the company got back to me…
The speed the company got back to me with my concerns about one of my bracelets.
Response from ElegattoSep 25, 2026
Hi Curtis,
Thank you for taking the time to leave us a review!
Providing quick and helpful support is always our goal, so we're happy to hear that our team was able to address your concerns promptly. We hope you are loving your bracelet!
If you ever need anything else in the future, please don't hesitate to reach back out.
MG
Michael G.
Absolutely appalling service
Absolutely appalling service. I returned my order simply to exchange it for a different size, and Elegatto has turned what should have been a straightforward process into an expensive, drawn-out nightmare.
The return postage cost me far too much, the exchange has taken weeks, and the communication has been completely inadequate. Once they had my money and the returned goods, there seemed to be no urgency whatsoever to resolve the situation.
This is some of the worst service I have ever experienced. The exchange process is slow, overpriced and unbelievably frustrating. I deeply regret purchasing from Elegatto and would strongly advise others to shop elsewhere—especially if there is even a slight possibility that you may need to return or exchange something.
Response from ElegattoSep 25, 2026
Hi Michael,
Thank you for bringing this to our attention. We are deeply sorry to hear about your experience and sincerely apologize for the frustration, delays, and high shipping costs you encountered during your exchange.
An exchange should be a quick and seamless process, and it is clear we fell far short of the standard of service you deserved. We recently moved warehouses, which temporarily slowed us down as our inventory was being relocated and organized. However, we know this is no excuse for inadequate communication or a lack of urgency once your returned item was received.
Thank you for your honest feedback—it helps us identify critical areas where our process needs improvement.
JW
Jay W.
Terrible fulfillment process
Terrible fulfillment process — delivery takes forever and their communications is awful
Response from ElegattoSep 25, 2026
Hi Jay,
Thank you for leaving your feedback, and we sincerely apologize for the frustration caused by the delay in your delivery and the poor communication you experienced.
We recently moved our fulfillment operations to a new warehouse facility, and relocating our inventory temporarily slowed down our processing times and created unexpected shipping delays. We fully recognize that our updates during this transition should have been much clearer and more proactive, and we are truly sorry for falling short of your expectations.
According to our records, your order has now been delivered. We hope you are enjoying your purchase, but if you have any remaining questions or concerns about your delivery, please feel free to reach out to us at [email protected].
Thank you for your candid feedback as we work to improve our service.
