customer
Valerie was amazing
Valerie was amazing! Thank you for great customer service!

Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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677 approved reviews, newest moderated first
customer
Valerie was amazing! Thank you for great customer service!
Patrick J.
Pam took the time to help figure out what happened with our money we have been missing for 3 weeks. She is knowledgeable, kind, and cares about the customers, Would be great if any time there was a problem i could speak with Pam !
Piers S.
as elavon cannot process cards for modern websites we had to move over to worldpay after 20 years. they insisted on the last payment even though our subscription had been cancelled then they employee credit style debt collection paracites to plague you for the measly £48 your welcome to the £48 and i hope whoever reads this goes to worldpay and not elavon
Response from Elavon U.S.Aug 12, 2024
Thank you for taking a moment to share your experience, Piers. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with reference number 37719, and we will follow up with you directly. We look forward to hearing from you. Thank you. ^Ryan
Fluffster N.
Elavon subcontracted us out to various companies without telling us and then started charging exhorbitant rates. We didn’t know who was billing us. We canceled the service and returned the machine. Then they continued to bill us despite acknowledging our cancellation. Our bank told us we had to dispute it directly with the company. So we tried to dispute it with them but got nowhere. They’re stealing money from us.
Response from Elavon U.S.Aug 9, 2024
Hello, thank you for reaching out. We tried reaching out earlier today and left you contact information. Please let me know when would be a good time to get in touch. Looking forward to speaking. ^James
customer
The lady that helped me was great. She needs to be the one training the newbies.
mary H.
Great customer service! She went out of her way to help solve our problem. You are lucky to an employee like her!
Eleanor L S.
Pam was the sweetest most helpful person ever. She has such a calming and reassuring voice. She made an extra effort to make sure my terminal was updated properly so that I wouldn’t have to get the run around. I surely did appreciate her service! My account rep Gloria had the same helpful and genuine spirit. She made sure my seasonal account was reactivated and set up properly. She overnighted my needed terminals. The activation assistant,Toby, also had that get in done attitude. These ladies were incredible! Great customer service!
Jeanne
Jessica was very helpful! Got my issue taken care of very quickly!