Elavon U.S.Reviews of elavon.com

Helpful and professional

Very helpful and patient!

I had a frustrating morning getting locked out while I had a customer on the phone trying to pay his bill (my fault, I had cap lock on). I called and Trina was very helpful and got me up and running right away.

Valerie is very good and helpful.

I appreciated her patience and willing to send a fax rather than email.

Valerie resolve my issue in a very short period of time.

Valerie in Customer Service was FANTASTIC! I've had to call a couple of times to have login issues resolved. Today, I got Valerie and she took extra time to stay with me on the phone throughout the process to make sure I could access my account successfully. THANK YOU Valerie!

Only because they arent zero stars. We bought a small country grocery in May 2024. We ordered a complete POS system from NRS who assigned the processing to Elavon. 3 weeks later without any notice to NRS or us, Elavon closed our account because "we didnt meet their risk factor" and froze over $1,900 in the previous 3 days before. I contacted NRS who for the next week tried to find out what was going on and get us connected to another processing company (which they did). Then Elavon WITHDREW over $4,000.00 more from my bank account totally draining it. Luckily I have been a customer with that bank personally and another business I own for over 35 years and they returned the $4,000 to my account. Finally I found a good contact number for Elavon customer service and was told I would have to talk to the analyst handling my case and gave me her direct number. I called her immediately (9am) and got her voicemail. I left a message explaing the urgency since we were just getting started in business and $1,900 was to us like a million would be to them. After not hearing back by mid afternoon I called and left another message. Next day still no return of my call, I leave another voicemail. This went on for 3 days before I called Elavon customer service again and I told that lady that a company that large there had to be someone else I could reach out to be it her supervisor or whoever. She gave me another ladies direct number and said she was in that day so I should be able to contact her. I called and got another voicemail but this person message was leave a voicemail or send her an email and gave her email address, so I did both. Same results. After 3 more days of waiting I contacted NRS again and went off on them. I had no hand in deciding who my processing company was, NRS made that decision without any input from me so I felt it was their responsibility to clear the matter up. I stayed on hold for over 45 minutes while NRS tried to contact the analyst handling my account, finally making contact with her. She told us that my salesman needed to read and explain the user agreement to me before I signed because they could withdraw anytime from my bank in case there were future disputes or chargebacks, thanked us and hung up. After I got a helpful customer care billing specialist with NRS involved who was finally able to talk to the analyst again who now says its being handled by her "higher-ups" and out of her hands. The NRS billing specialist emailed me a few days later saying Elavon could hold my $1,900 for 90 days but for me to email her back in 90 days and she would help me get my funds released. Well the 90 days is up but the billing specialist is now a compliance specialist with NRS and it starts all over again for me.....