Elavon U.S.Reviews of elavon.com

Your staff was wonderful and represents your company very well.

We have been a Costco-Elavon customer for over 15 years. When we closed a corporation and started up a sole proprietorship we set up a new Elavon account with new information and requested a processing terminal with internet connection rather than landline based. The last two terminals (Axium DX8000) worked poorly and delivered error messages that neither Elavon nor Talech could identify. Several calls and terminal tests with CSR identified bad card readers in each of these terminals and suggested a Move 3500 card reader as a more reliable terminal. Each of these CSR's sent messages to the Customer Account Manager and their supervisor asking for their authorization to allow for a tradeout. No response after over 7 hours on the phone over 2 weeks. For this entire time my wife has been unable to consistently bill patients. This is unacceptable and a poor reflection of Corporate responsibility. No response in the next 24 hrs and we're moving on. They don't seem to care.

Once I spoke with someone in customer service I was able to fix my issues with the POS account.

She made it very easy. Great help!!! Quick, knowledgeable and kind. Ideal representative for your company. Thank you!

Today I had to set up Pin Pads/terminals for Semi-Integrated POS at 4 locations. All 4 techs that handled our calls were efficient, professional and ensured we had the correct setup. It was a pleasure having them create our files, assist with the uploads and get the job done. We greatly appreciate the knowledgeable service after dealing with the folks from Heartland and Quickbooks over the past 20 years. I look forward to working with your team going forward, although based on how good your tech team was today, I expect we won't need your assistance very often, and that's a good thing. Thank you very much.

When i called in there was no wait time. i got right to a real person who was able to address me quickly and get me what i needed right away..

Well done are questions answered

Took me step by step with ease.