Sonja C.
Experience was excellent
Experience was excellent. Renee was knowledgeable and she took care of my issue

Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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677 approved reviews, newest moderated first
Sonja C.
Experience was excellent. Renee was knowledgeable and she took care of my issue
raudel M.
you have a opportunity to talk to a person and explain what the problem is in the last 20 years that l have had to take care of credit sales l have always had my problems resolved with your company thank you again raudel martinez frist street recycling dayton oh
Sam P.
This guys require entering the country on their payment page but forgot to load list f counties. If they are gritty to pay their IT specialist to fix simple bugs I cant even imagine what other surprises await
Response from Elavon U.S.Mar 3, 2025
Thank you for sharing your feedback, Sam. We're happy to speak with you to review your concerns and help in any way possible. If you would like to discuss your experience further, please send us an email with your phone number and MID to [email protected], including reference number 49257. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Dawn L.
Roselyn was amazing, I called 3 times for the same reason, I was told an account rep would have to call me back to answer my question. On the 4th phone call... no rep ever did call me back... I was lucky enough to have Roselyn (Renee) answer the phone. She explained everything in detail... why couldn't any of the other 3 customer service people have done this? Why did the account rep never call me back... after 3 times over 6 weeks of asking? Thank heavens or Renee, she was wonderful. Elavon... not so much.
Kara S.
Trina Carson was absolutely wonderful! She was so professional, amazing customer service and so very knowledgeable. Thank you so much Trina! You are the BEST!!!
Chelsie
Super helpful, very friendly. Walked me thru my issues very patiently.
Jeff M.
I was trying to figure some fee issues and also looking for explanations on my bill.. I was actually ready to switch to a different service provider.. If it was not for Summerly I would have switched. She was absolutely awesome! Very helpful and great personality! She is a keeper!
Kathy B.
MaryAllis was extremely knowledgeable. She had answers to all my questions and was able to resolve our issue and knew what the issue was when I explained the problem. I do not always have this experience. It was refreshing to have someone with her experience and not to mention she was very pleasant on the phone. Exception Service. Please buy her lunch.