EGOReviews of egopowerplus.com

I just bought a ego hedge trimmer and the battery was leaking acid and called ego to get a replacement battery shipped and they have put me through the worst experience of customer service I have ever been through in my life of 55 years. mind you, this tool is days old and never been used. and there asking for everything under the sun and still haven't shipped a replace. so I will be returning this product for a full refund to amazon. not to mention it Chinese owned out of china. so buyer beware!! because with this practices they won't be around long. and if you buy a full line of this product you will be stuck with tools you can't get batteries for because there out of business.

Customer service for Ego is terrible. No replacement parts for their products. Wanted me to drive 3 hours to another state to pick up a part after the trimmer broke in 8 months.

We have had our EGO for 8 yrs. The propelled finally wore out had to buy one battery we have use our from May to end of Sept in Okc Ok for 8 summers! We feel we got more than our moneys worth! Easy to use push a button to start! We are going to buy another one!

Ego customer service sucks. Although the line trimmer I bought 6 months ago works great, when my battery charger died I was disappointed in the unhelpful Customer Service!!! They warranty their products (in this case, a battery charger that came with the great line trimmer) for 3 years, they have your record of purchase from the warranty card, but WILL NOT HONOR REPLACEMENT OR REFUND without the original proof of purchase! How many people keep their original receipt for 3 years? Lowe's could not locate a copy for me despite trying hard. Better Customer Service with Milwaukee Tools! Milwaukee customer service exceeded all expectations.

I talked to Javier at the call center about a replacement for a 56 volt 4 amp battery. Last September 2025 I received a replacement battery for my leaf blower. Well the replacement battery (today 7-23-26) just went dead. So, when I called to see if they would replace the replacement their answer was NO. Well here is the kicker, the replacement battery does not get a new expiration date it reverts back to the original battery purchase date. I still had 2 months from when they sent me the replacement I thought. Of course they kept referring back to the warranty which does not state that replacement parts get a new expiration but refers back to the original purchase date....

I have a full line up of Ego products. Snowblower, snow shovel, hedge trimmer, leaf blower, hedge trimmer, weed trimmer. I have never really had much trouble. Yes the batteries give slower performance over time and the batteries are very expensive to replace. Here is my latest experience with ego. My aging lawnmower stopped working. I took it to an authorized ego repair centre in Kingston, Ontario. They ordered a part to repair it for approx $220. Part didn't come in. 5 weeks later I picked the lawnmower to recycle it. Complained to area district manager. He told me I will make it right for you and replace the lawnmower if need be. Contacted him a week later and he told me I misunderstood and he needed time to look into it. A week after that, I sent him an email telling him parts still not in at authorized dealer. He emailed me back and said he put a rush on the part and The repair place has the parts they ordered. I called the repair centre and they told me they didn't know what he was talking about. We have not received the parts. I emailed the district manager for Eastern Ontario back and told him what I was told. Crickets! Nothing back from him. This morning I went to the repair centre and picked up the "scrap" lawnmower. I called EGO to tell them my experience but they didn't care. Told me it was out of warranty. I explained I never asked for it to be fixed under warranty. I just wanted the parts to go to the authorized repair place. EGO then told me to contact the authorized repair centre. And the circle started again. I then received the typical response from customer service. Is there anything else I can help you with sir? What? You didn't help me with this?????!!!!!! Terrible customer service, just terrible.

I began using my ego electric mower LM2130SP in June of this year. I must warn you that this is not for the elderly. I am an 80-year-old woman with some limited mobility. The battery for this unit weighs a little over 6 pounds. I have a very difficult time bending over to remove the battery. In fact, I fell the last time I tried to remove it and landed on my tail bone. Fortunately, I didn’t break it. The other issue is they want you to clean the bottom of the deck after each mowing which entails putting the mower in an upright position and scrubbing the bottom (you can’t use a hose) and then lowering it back to the ground. Not an easy task. I love the idea of no gas, oil, or spark plug to mess with, but feel it is just too heavy to work for me.

Bought 21" push mower 2 years 9 months ago. Stopped working. Warranty covers three years. I called their customer service number last week and mentioned problems. They never mentioned it is still under warranty. I thought warranty was only for one year...so that's my mistake. I had to drive 1.5 hours to nearest authorized service center. They are the ones who told me it's under warranty. I called EGO customer service from service location and they then agreed it's under warranty and said I had to share my receipt. I already uploaded the receipt to register the product when bought. EGO made me drive 2 hours back home (traffic) where I contacted EGO again., They sent me emails to attach receipt. It took them 3 emails to confirm receipt. EGO customer service employees speak heavy Spanish and it's difficult communicating. I don't fault the employees...I fault EGO. They cheap out on the customer service...one of worst I've had in 40+ years, then they try and milk the receipt so they don't have to cover warranty. I own three EGO products. I will never buy them again based solely on their extremely poor service. Apart from the fact that their $590 mower craped out 2 years and 9 months into ownership...I'm sure now product is designed to fail shortly after warranty, like so many other terrible companies. Never EGO again!