EGOReviews of egopowerplus.com

Purchased numerous hand held tools and went with mower last year. Used less than a season and it stopped working and has been in repair shop since. Called EGO and was told no order for total replacement existed in system but I had to call repair shop to create order even though EGO said it needed replaced. Their warranty service stinks and has cost them thousands just with the people I know but they don't care. My own son just bought a Greenworks Z and others we know are buying Stihl equipment.

Customer service is a joke, wait forever to talk to someone or get called back, filed a warranty claim on a dead battery and have heard nothing. Claim 02070530 How can this company survive if they keep losing customers

This is my 2nd mower so you know I like the product. My older mower did not have the 2 blade system, that is an improvement. 2 years now and battery is not holding a charge. To engage the self propulsion you squeeze the button in the handle located on both sides left and right. As you are mowing for a bit you don't always know where your hands are and both hands may be on the drive button. You need to stop and let your hand off the drive button and the next thing you are in the flower bed because your other hand was also on the button. Grass catcher does not fit between the bars so it is tedious on and off every time you empty. 50 years in field of construction that requires fine motor skills. Will seriously look at other mfrs when this unit dies if these features are not changed.

I have tried to call customer support 3x and have used the call back option, all times they were extremely unhelpful. They call back randomly the next day and are not educated with information. Please see below. 1. The first interaction I didn't have my receipt and wad told I was out of luck. I said I would get my receipt and they said okay we will call back tomorrow, they didn't and "closed my support case" 2. The second interaction I went back to Lowe's to get receipt, but you can't add receipt to your already uploaded mower in the system, you have to start from scratch. So when the representative was talking to me, he was looking at the one with no receipt rathe than the new one with a receipt. I had waited over 24 hours to get a call back and because it was a work day had a meeting, he said he was going to find the receipt one and then call back with warranty information. Never received. 3. We are now week 3 into this saga and I am called again to put my name on the list.

Spent 3 days attempting to talk to customer service. Days after leaving messages to call back they finally call back and they hung up on me before I could even speak to them. My battery is bad out of the box. Horrendous customer service. Horrendous product

Tried to get in to their customer service for days. Tried the call back. Never called back! My take on my experience is, EGO has had so many people calling in with problems on their products they can't handle it or they don't care. I'm inclined to believe the later.

Better have a lot of time on your hands if you want customer support. Battery was dead upon bringing it home. Went back to Ace Hardware where I bought it. Sorry sir you have to register your product before we can replace it. There online registration doesn’t work as expected. Still waiting for a call back, “without losing your place in line”

I have had the exact same problem with customer "service" that all of the others have had. My battery died after one season. I was told, in broken English of course, that they would replace it, but they haven't. It's always a day wait for someone to call. Never buy an EGO product!