EGOReviews of egopowerplus.com

Extremely Disappointed with EGO and Their Customer Service I purchased EGO’s most expensive leaf blower, the 765 CFM model, expecting premium quality and durability. Less than a year later, the blower has already failed. To make matters worse, I have received no callback, no customer support, and no real help — even after going through Ace Hardware where I purchased it. For the price, I expected a reliable product and responsive service. Instead, I’m left with an expensive paperweight and endless frustration. If you're considering EGO products, think twice — because when things go wrong, you’ll be on your own.

I bought an EGO mower in 2021. The only reason I'm giving it two stars instead of one is because the mower is very good. The reason I'm only giving it two stars is because EGO's customer service sucks. After four years my mower wouldn't work.I called customer service, they said it was a warranty issue. Sparing details, after three phone calls, many emails and several days later they finally sent me to a repair shop called "The Tool Doctor" in Renton, WA. Well, The Tool Doctor had no discernible store front, did not respond to repeated phone calls despite supposedly being open, and was generally sketchy as hell. Meanwhile, my grass gets taller. Four years of good mowing for 550.00 is not a good deal. Having essentially no service options in a major metropolitan area like Seattle is crazy. Their customer service rigmarole was annoying and I wound up wasting an hour of my time and fuel for no reason. I'm done with EGO products altogether. I've owned about twenty Milwaukee tools and ten batteries. When I had a problem with my grinder, I went five miles down the road to their service center, the clerk read my serial number and told me to come pick it up next week. That easy. Not so with EGO. I went on a multi-day expedition just to get something out of customer service and they finally lead me to a dead end. GET BETTER. I now have a 25 year old Honda mower that I can fix myself when it breaks. Nobody to send me on a useless excursion.

Converting to Ego cordless equipment was the worst decision I've made in 2 years. 1. Chainsaw is the worst I've ever used. So much slack in the tensioner, chain is always loose. Last chain I used last 40mins. 2. Whipper Snipper is gutless, even when using the larger batteries. I'm always going back to my petrol snipper. 3. Mower I've had for 1.5 years and already on blade number 3. Design is annoyed seeing your arms tangled up in the mower frame when trying to remove the catcher. 4. Blower is good, but huge, my milwaukee is a good contender and it's tiny. I really don't know how they can claim to be #1 in cordless equipment. I think Milwaukee gear would eat this garbage. What provoked this review was because I was halfway through a 40mm beach when my brand new chain got tangled in the saw and was destroyed. I had to then finish cutting the tree with my Milwaukee reciprocating saw to finish the job and it never let's me down.

I think you are trying to hard to make the best product for lawn care. No problem with that. The problem I have is I was all in, blowers, lawn mowers and trimmers. Batteries a big problem and expensive. Products are expensive as well. The self load trimmer I bought lasted less than three years. In other words, the problems with your products do not justify the cost of the product.

If there was less than 1 star I would give it A zero, the only good part about it is the blower. The battery sucks and does not last long. The weedwacker is the worst weed wacker I’ve ever used. Getting the head of the weed wacker off to reload it with string takes about 20 minutes and the power load works maybe half the time. It’s advertised like you can put on other accessories and stuff like that but you can’t, you have to buy a whole other weedwacker and buy accessories for that. Worst buy ever, get a stihl.

Wow spent a fortune on ego mower, strimmer and batteries. 2 Chargers have failed one in first month! Now my mower has packed up at just over a year old and the backnup is non existent, no phone number and I've got to wait over a month at my dealer for the part. Wish I'd never bought it now and stuck with petrol Zero stars DO NOT BUY AN EGO MOWER!!!

I would give it no stars if possible. After only 3.5 years this $500.00 product is a piece of trash... pure garbage. Battery charged, lawnmower won't keep running or not start at all. Going back to a gas powered mower. Terrible! So their quality control must be non-existent and therefore I would not trust any of their products!!!

Called ego customer service today 4/10/2025. First, does not speak English very well, does not understand what I am asking. Great product but customer service leaves a lot to be desired. Your products are only as good as your customer service which is currently lacking.