EGOReviews of egopowerplus.com

Bought an EGO trimmer in Sept 2023 only used it twice a month for 6 months out of the year due to season changes. For some reason the battery stopped working Oct 2024 and we've had FOUR batteries sent since and none of them have been working. Received a new battery today in the package as its brand new, charged it till it was full and put it on the trimmer and the battery goes to zero. Called customer service and they ask me to make a video for the FOURTH new battery they've sent that isn't working. No way this should be this difficult, when all we're trying to do is simply cut the grass. Trash product! Customer service seems to be nice people however they lack empathy and leadership. Why isn't anyone questioning why we are sending ANYBODY FOUR batteries. Waste of money and time!

Battery mower great to begin with, BUT with the warranty on the 5 AH battery expired as nearing 4yrs old it cannot hold charge and I get about 5mins power per charge. EGO say nothing they can do, so it seems I need to spend in excess of £200 to keep this mower working. By comparison I have a smaller cheap mower that's 7yrs old, battery stored the same and still as reliable as it was on day 1. Come on EGO you need to make this better, particularly as there's no exchange scheme to make this cost effective against the competition. Wouldn't recommend this product.

Purchased a brand new Ego Trimmer to test this manufacturer/brand. Ego has convincing commercials that make consumers believe they'd be getting a powerful, quality tool from a company that's proud of their products. This was definitely not my experience. Admittingly, I couldn't test the string trimmer at first because one of the parts appeared to be incorrect, as it did not fit. So, instead of putting the item back in the box and driving all the way to Lowes to return it, I decided to give the manufacturer a chance to send the correct replacement part. This is where it got even worse. After taking photos of the part in question, showing it wouldn't fit, and downloading my receipt, I couldn't find an email address for this company on their website. The only thing they provide is a phone number. I called the phone number and, as always, it routes me to overseas customer support (no issue with overseas support if they are well trained and provided adequate resources). The individual who answered said the exact same thing other negative reviews claimed, that Ego "can't help or provide an email address and the only thing I can do is take it to a repair shop.." I cut them off at this point and told them they clearly don't care about offering any semblance of customer support, and that I'll just return the item and purchase a different brand. His answer was "Ok, go ahead." Yep, that's EGO's terrible excuse for customer assistance. Before bringing the item back to Lowes, I decided to try the unit out without the attachment. The "auto line feed" feature on the head had to be one of the worst features I've ever experienced on a trimmer. Everyone hates dealing with string trimmers, and EGO managed to invent something that made it more frustrating and time consuming. The string couldn't be fed through the eyelets on the head (would get stuck inside) and the auto feed button would work but the string wouldn't wind. I could've manually strung the head 4x by the time I gave up and packed it away. Lowes was great at returning it for me for a full refund. I'll never buy from a company that clearly doesn't care about their consumers. I've used other brands that had no problem providing email addresses and sending replacement products or parts (Black & Decker, Ryobi)

I bought a ego lawnmower, May 3 from Ace Hardware in Saint Clair Shores, I had to buy mulch blades for it because it didn’t come with mulching blades, the blades didn’t come with blade set nuts, so Ace Hardware told me to call ego customer service, I was on the phone for an hour and a half and the service rep told me they would call the store and there won’t be no charge for the bolts, I went down to the store. They never even called. I called back. Ego left me on the phone for an hour and a half again and disconnected me and told me to leave a message, here’s the message don’t buy ego. Their customer service sucks and the product ain’t that good

Ego is a company that gets you in the door with glowing reviews and “Power Beyond Belief” then once you invest your money they are MIA. Bought an Ego push Mower June 2024. Stopped working as of March 2025. Was stored in the garage, was not ‘abused’ used just to mow some Bermuda sod. Contacted Ego in March 2025 to hold their word on their “Power Beyond Belief” product. After speaking with customer service and giving them all of the information they asked of us we were told to take our mower to a local shop to get a diagnosis and fix the problem. Our mower simply just stopped running. 5 weeks go by and still no word. Have been in communication with the local shop and they basically have said “waiting on parts”. Obviously, grass doesn’t stop growing because your mower is “waiting on parts”. I called customer service asking for an alternative to fix the predicament their inadequate product put us in. What I got in return was “you need to wait 6 weeks until we ‘escalate’ your case”. And then the customer representative said “return it to Lowe’s” I asked what would happen and she said “I don’t know”. Supervisor called me a few days later and unfortunately she wanted to discuss with me her situation with this “magnificent “ company. Unfortunately my phone died mid conversation and I am currently on hold (30 minutes now) waiting for someone to take my call just so I can give my invoice number from the local shop for my case. I just want an RA code to return my equipment to the store. If you’re looking to invest in equipment that lasts a short time, have awful customer service, and need to buy another piece of equipment from another company and/ or end up spending even more to hire someone to mow your lawn then Ego is the company for you!! The claimed “#1 rated battery platform” is rated #-1000000 in customer service. Unfortunately after research, I have seen a few others complaining of the same exact problem. #egopowerplus #worst #ryobitools

Trying to find a part for an EGO lawn mower is almost impossible in Canada unless you go to a US parts supplier and pay the high shipping and import fees. I was able to obtain a part for my 25 year old LawnBoy mower in ten minutes. Why doesn't EGO have an accessible parts warehouse in Canada? My next cordless garden equipment will be Stihl.

J’ai acheté une tondeuse à batterie, la tondeuse va bien mais les batteries c’est vraiment nul à peine 2 ans et déjà foutue A déconseiller vraiment honteux de vendre du matériel aussi mauvais Une autre fois j’achète une marque plus fiable

purchased an ego weed trimmer, battery doesn't last more than 20 minutes and trimmer line needs to be replaced every 10 minutes, not able to trim even a small front yard with this product and the cost of a larger battery is $400!!!!!!!! It is an insult to have this be a required alternative to gas powered tools and not have them work properly. It's like a childs toy instead of an actual yard tool!!!