Estes Forwarding WorldwideReviews of efwnow.com

Awful!!! Stayed behind from a family trip so that I was home when my patio furniture was delivered. My shipment never showed up and when I contacted them they said the appointment didn’t matter that they still needed to process it and couldn’t deliver it. Awesome!!! Terrible company!!!

It doesn’t do any good to set a delivery appt. I hired men to put together my storage shed based on this delivery schedule. I would never do business again with a company that uses EFW for shipping. I would never have made this purchase through Overstock.Com. Of course this item wasn’t delivered and not certain when it will be. Better to stick with Amazon or Wayfair.

My delivery was late 3 times. I finally got a package but it wasn’t mine. Had to contact shipping company and let them know they delivered the wrong package. Luckily the shipping label had the correct persons phone number and I contacted him. I let him know that his package was delivered to me. He also had a package delivered that wasn’t his. It was a miracle that we both had each others packages. He was an honest person, thankfully, and we were able to swap the packages ourselves because we only lived 30 miles from each other. If we hadn’t of switched ourselves there’s no telling where they would have redelivered to next. It worked out that we got our stuff but it was by a miracle only. I won’t be ordering from Wamart again unless my package comes by USPS, FedEx or UPS EVER AGAIN! If you’re ordering, you might want to reconsider if they use this shipping company. READ THEIR REVIEWS!!!!!!!

After reading the reviews I can say that I doubt I will ever receive the item I had ordered. I am wondering if the people that work for this company actually keep the items they are shipping rather than delivering them to customers it looks like too many people out there never received their product. Sounds like this delivery service is a total sham of a company also perhaps a scam company. I have the same complaint I see others sharing here. No customer service, called and chatted with three different reps and nobody seems to know anything of my item. they told me first They couldn’t get a hold of the distribution center then the second person told me that I have to wait 24 to 48 hours before getting a status from my most recent call which is a complete joke and they have never updated the status online it says it’s “out for delivery” but it clearly is not as it has been over four days in this status. Before purchasing from any retailer do your due diligence and research who they ship through if it is this company steer clear. Retailers should do the same. Disgusting how a company like this gets away with this type of behavior.

This experience has been by far the worst customer service experience of my over 50 years of life. I had sofa that arrived at their warehouse on June 30th and that was the last date for tracking information, its now July 16th. I reached out daily to customer service prior to and after the original order delivery date of July 13th passed. Still no sofa or tracking information movement. I have spoken to too many individuals to count, none of them were knowledgeable or helpful, they should update their script to make the responses more revenant to the questions I’m sure many are asking like where is my package and when will it be delivered. My case was escalated and that now takes me to July 19th before anyone will get back to me. Mind you, not one person has “gotten back” to me through all of this. I am so frustrated with this company and how they have handled this situation, I will not order from a retailer that uses their services for delivery. Do not order if this is the company that is responsible for your delivery, you will not receive you items, you will not be able to talk to anyone who can actually be helpful, and did I mention that you would not get your delivery!!!! Worst customer service experience ever!

If I could choose a negative number I would. This is, without a single doubt, the most incompetent company EVER. They have zero employees who are actually able to help. Everyone reads from the same script and blows smile up your ass. No one in this company is capable of customer service. If they went bankrupt in the next hour it wouldn’t be soon enough.

Package necer came!

UTTER INCOMPETENCE. PACKAGE SEVEN HOUR'S DRIVE FROM HERE THREE DAYS AGO REMAINS IN LIMBO DUE TO USELESS A55HATS IN CHARGE. NO INFORMATION AVAILABLE OTHER THAN "JUST WAIT AND SEE" ON MY THOUSAND DOLLAR TV SET. IF I COULD GET MY HANDS ON THESE CLOWNS, THERE WOULD BE BLOOD...