Estes Forwarding WorldwideReviews of efwnow.com

Worst shipping experience in all of my 48 years on this earth. Not sure about the first half, but I do know that the last 50% of the shipping updates were all incorrect. The statuses simply did not reflect what actually happened to the shipment. Moreover, I contacted their agents using online chat multiple times trying to get my shipment resolved (i.e. shipped to me), a truly horrendous experience. The only good thing was the truck driver, he was awesome. If it was not for me contacting them several days in a row, I probably would be sitting here without my shipment as I write this review.

This company can suck my ass they broke my pool table and then waited two days to them me it was broken

Most horrible experience ever!!! I ordered an item via Walmart, and received both email and text from EFW stating that my item is out for delivery on 10/25 and after going back and forth with EFW they just closed out the shipment and put that it was delivered. If I ever get the choice of who will deliver my item I would not elect to have any business dealings with this company.

I have no issues, ordered Patio Egg Chair from Target 11/01/2021 estimated delivery shows 11/12th-16th/2021 and my package arrived today 11/09/2021. I’m very satisfied and will rate 5STARS and if I can even rate higher than 5 I would. Thank you.

If it was possible for me to give a negative rated review, I would. I purchased my sofa through Target on October 5th. I still do not have my sofa. I was told several delivery dates by EFW: October 19th, October 25th, October 29th, November 1st, November 3rd, November 5th, & now today. The blatant lies about the location of my item and complete disregard for my time and money has been extremely disappointing. I was told the couch was lost, then found, then lost, then found again with pictures from security cameras in the warehouse. I was given the runaround so much that my head is spinning. I received a notification that my sofa was out for delivery, but when the date passed & I called frustrated, I was told it wasn’t even put on the delivery truck. These people do not care about your time, money, or item that you purchased. I would suggest not ordering anything from Target online, since this is who they choose to use as a delivery service. I would never choose EFW. This has been the worst shopping experience I have ever experienced.

If I could give these people negative stars I would. I have worked in shipping and my dad runs a huge forwarding company and I know the BS reasons this company gives us all is bogus. Idk why Walmart or Target even use them except for probably they under cut everyone for the contract and now they literally can’t deliver. If you see them as the shipper on your order do yourself the favor and cancel the order. It’s not worth aggravation. The people I spoke with had the nerve to tell me that their won’t be a delivery until the truck has enough stuff to come out my way. I live in an hour away from Raleigh NC and I can guarantee that their truck won’t get filled up until the end of the year if that’s the case.

My experience is like everyone else. No communication. No website updates. No item delivered. As I right this my delivery was scheduled 6 days ago. They rescheduled to today and still no delivery. I have no idea how Target or Walmart and whomever else would use such a company. In this day and time with technology how can they be so incompetent and uncaring. They must be cheap for Walmart to use them I guess. If I ever have a choice in shipping it will never be EFW. After 10 days of no delivery, they sent me a survey which i said similar to this one. A customer service person responded to my survey and asked how can they help and I asked to finally deliver my $1000 item. She emailed the next day and said would be delivered the next day and she was correct. They answered the survey and finally did as they said. I still will never use them. My delivery was still 14 days after the initial delivery date. So it took a month to get my item after ordering.

I ordered my smoker over a month ago and I still haven't received it, all they keep saying is sorry for the delay, it SHOULD be next week.......every week