Kim
So I was very nervous about this…
So I was very nervous about this company delivering my new dining table from Target, but I was pleasantly surprised once delivered. When I ordered my dining table from Target, I saw that they were using a 3rd party company (EFW) to deliver my table. I looked them up immediately and was nervous about all the 1 star reviews. I will say their customer service is NOT great. My table came in a week before the delivery date and was waiting at 1 of their warehouses to be delivered. I called EFW's customer service and they couldn't find my tracking number at first. Then they put me on hold for 20 minutes. I hung up because I couldn't wait another second. Their customer service is pretty much incompetent. So I called Target instead and they told me that my table would be delivered with the delivery date given. So my table was basically sitting at their warehouse. I signed up for text message updates, and to my surprise, I received a text saying that my table would be delivered a few days early and EFW provided a specific date and time. To my surprise, my table was delivered during that date and time given. The two nice men who delivered my table were nice enough to put my boxed table in my home so I wouldn't have to drag it in. Having my table delivered early was good enough for me. If you are looking for great customer service reps, this company is not it. But the delivery men I dealt with were pleasant and went above to bring my table in my home. And to me that's what matters. :)