Estes Forwarding WorldwideReviews of efwnow.com

FREAKING HORRIBLE! FIRST TIME WALMART SHIPPED MY ORDER THROUGH THEM AND THE SERVICE IS HORRIBLE! THEY NEED TO BE PUT OUT OF BUSINESS

This is the worst experience I’ve ever had in my entire life with the delivery company. I ordered a very expensive OLED TV, It Took over three weeks and five different delivery times to arrive to my house. Then when I unboxed it I got it all set up and I noticed that there was a huge dent in the corner of the screen and it was cracked. So frustrated with the situation I thought about overlooking the damage, then I went to power it on and it wouldn’t even turn on. After reading other peoples reviews I am shocked Walmart would use such a garbage delivery service. If I knew ahead of time this Was how the experience would’ve been I would’ve used Amazon and I would’ve got the TV in perfect condition in two days. I sincerely hope they go out of business.

If there was a way to give negative numbers it would have to be a -5. They have no idea where my package is, of course, they have no idea when it will arrive. I can NOT believe Walmart still uses them, and until Walmart drops them I will NOT be ordering anything from Walmart.

Absolute WORST company I have ever had the displeasure of using! Delivery dates mean nothing to them. They have no customer service. You set on chat with an agent for hours, you call and call and they can’t find your pkg at the dock, they will have to call you back after 24/48 hours. Which the do not! They can’t get ahold of their drivers yadda yadda yadda. Then they tell you it’s been lost. But YOU are going to have to contact whom you bought the item from for a refund because there is NOTHING THEY CAN DO.... this company is a joke! Meanwhile my couple thousand dollar item is where? Yeah will NEVER NEVER USE A COMPANY THAT USES EFW AGAIN! Please BEWARE!

I would give 0 stars if I could. I have been trying to return a mattress since 1/25/22. It is now 3/1/22 and the mattress is still at my house. I have had 4 or 6 appointments, taken off work early, just for the carrier to not show up or contact me. They called me this past sunday 2/27 to schedule the pickup for 3/1/22 and I called to make sure they were still on track and they aren't even showing my order number in the system. Our return window is about to close and we are now having to make payments on the mattress. I literally get nowhere with the company.

Terrible. Deliver to my city fairly quickly, then let it set in warehouse for over a week before working up the energy to deliver it 2 more miles to my house!

This delivery/shipping company is completely awful. I ordered a treadmill via Lifespan and for some reason they use EFW as the shipping company. They had my treadmill for over a week in the same location before I could even schedule a day and time for delivery. So far I scheduled delivery and time twice and they were a no show. Now imagine you had taken off work every time for them for basically nothing. Isabella from EFW chat support was completely useless and when I complained and told her my frustrations she only said she would "set up the feedback" and basically got rid of me as fast as she could. The tracking information on their website is all over the place and inaccurate. She also let me know it was scheduled for Monday. So basically they let you schedule day and time but just don't show up because they have made their own schedule plans and don't care whether you take off work or anything in the like. What's the whole point of even letting people choose a delivery date and hour if you're going to completely ignore it?! This has been beyond frustrating and I can only hope that my treadmill is going to finally be delivered Monday in the time frame they say it will AND will not be damaged.

I ordered a elliptical machine from Walmart it came with box torn wide open parts were actually falling out of the box I have been trying to get a hold of the company with no success. Fortunately Walmart is picking the damaged 1 up and sending a replacement via a different company. I will never do business with estes forwarding worldwide ever again