Estes Forwarding WorldwideReviews of efwnow.com

I'm only giving a one because there's not a 0 star. This company is garbage delivering broken packages at people's doorsteps is absolutely unacceptable when you call customer service. There's nothing to say except I'm sorry. Which does not do adjustice when s**** getting damaged broken. Completely unacceptable company completely unprofessional.

I recently had the unfortunate experience of dealing with Estes World Shipping, and let me tell you, it was an absolute nightmare from start to finish. I needed to return a valuable item worth $1000. Little did I know that they would turn out to be the epitome of incompetence and unprofessionalism. It all started upon dropping off the item. We had canceled our order before it arrived as it was a mistake to begin with. My wife is legally blind and ordered incorrectly. They delivered the item anyway. Aside from that the item was supposed to be signed for upon delivery. No one was home to sign for it as we assumed because we canceled the order it would not show up. This was the start of what was and still is the worst “professional” experience with a shipping company I have ever had. Scheduling the pickup was an absolute nightmare. Their website promised a hassle-free process, but boy, was that far from the truth. I called their customer service line and was met with long hold times and rude representatives who seemed completely disinterested in assisting me. After countless attempts, I finally managed to schedule a pickup, believing that the worst was behind me. Little did I know, it was only the beginning. On the designated pickup day, I made sure to be available at the agreed-upon time, and I even took time off work to ensure a smooth process. But to my utter dismay, no one from Estes showed up. I waited for hours, constantly calling their customer service line, only to be met with apologies and empty promises. They claimed that they had some logistical issues and assured me that they would send someone the following day. Foolishly, I agreed to give them another chance. The next day arrived, and once again, Estes failed to show up for the pickup. I was absolutely livid at this point, as I had wasted two full days waiting around for their incompetent employees. I called their customer service line yet again, demanding an explanation for their complete lack of professionalism and reliability. The response I received was a feeble apology and a vague promise to reschedule for a third time. Needless to say, I had lost all faith in their ability to perform even the simplest of tasks. The ordeal continued for weeks now over a month, with me making numerous calls and sending countless emails, each time receiving empty assurances and hollow apologies. It became painfully clear that Estes World Shipping had absolutely no regard for their customers or their commitments. They were more than happy to take my money when I initially booked their service, but when it came time for them to do their job, they were nowhere to be found. I am being forced to continue trying to get my item picked up by Walmart and am still going through this ordeal. I would strongly advise anyone considering Estes World Shipping to steer clear. Save yourself the headache, frustration, and wasted time. Their inability to fulfill their commitments and provide even a modicum of reliable service is nothing short of a disgrace. Look elsewhere for a shipping company that values its customers and understands the meaning of professionalism.

I wish I had known what transit company Overstock.com used prior to my order! EFW was absolutely the worst with communication, details, efficiency, and resolution!

WORST SERVICE I HAVE EVER HAD! DO NOT USE THEM!! I received a voicemail that my package was ready to be delivered I had to call back 6 times to get someone on the phone. When I did they said the package had not been entered in the system and I would have to call back to schedule. I CALLED MULTIPLE TIMES FOR OVER A WEEK BEFORE SOMEONE ANSWERED THE PHONE AGAIN. I also contacted them via email but that was useless. Once my package was delivered one of the packages was missing!!! Also, there where holes in all of the boxes!! NEVER USE THEM.

This is a terrible company to go through. You cannot speak with a live agent and they don’t show up in the scheduled window promised.

I paid for a delivery on my pool through Walmart which uses Estes, I had GUARANTEED delivery on 5-1-2023 they had my package from Walmart since 4-25-23 I had to sign for package so I missed work on the 1st, package never showed up so I called them I was told I would get a call back the next day and never did, so I called them and they had basically lost my package so I sat on hold for a long period of time then got told it was still in Texas I live in indiana! And it had not even moved in 5 days, they then told me I have to wait two days to even resolve it or get a call back it's is now the 3rd it was supposed to be here the 1st and now I won't even receive a call until the 6th, as shipping is their whole business you would think they would know where a clients package is, and keep in mind I have missed work just for them to not show up and got absolutely no updates. I understand mistakes happen but a package being lost for 5 days and I have to wait another 3 even to get an update is unacceptable I will only be using Amazon from here forward!!! I see why this company only has 1 star on every website. And mind you I had to buy sand to level for my pool and rent equipment which is now washed away due to the rain so I have to re rent equipment due to this companies neglect to its client. This company is costing me so much it's insane and they don't even care!

Horrible. I don’t even understand how they’re still in business. Cross communication, lack of communication, unable to provide delivery dates of any kind, tracking is nonexistent, you’ll be at the mercy of lackadaisical phone representatives. I was having a large vanity delivered until they told me it was ready for pick up on some dock almost 2 hours away from me. Unacceptable and again how are they in business with all of these dismal reviews?

Never got the delivery and set up delivery twice once online and one by phone automated system. They off nobody to talk to you. Don't use them you will only get ripped off!!!!!