Estes Forwarding WorldwideReviews of efwnow.com

I’ve been trying to return an oversized Walmart item for nearly a month, and the freight pickup process has been unbelievably bad. The pickup has been canceled, rescheduled, canceled again, and I’ve had to keep calling every few days just to find out what is happening. Today I found out I wasn’t even actually scheduled, despite being told I had a pickup. I now have another window for tomorrow. This is an unacceptable amount of time and effort for a basic return, especially for a company as large as Walmart. The communication between Walmart and the freight carrier is clearly broken, and the customer ends up doing all of the chasing. I should not have to spend weeks repeatedly calling to get a return picked up.

How do you give zero stars? A supposed logistics company that doesn't seem to be able to deliver a package in any amount of reasonable time.

Absolutely the worst shipping company I’ve ever had to deal with. Had to miss work to be here to sign for a deep freezer that sat in STL for days, only for them to come back that morning and say they can’t deliver it now until the 29th. Today is the 23rd. They tried to lie and say it just arrived which is completely false. All these crappy reviews and yet Walmart is still not smart enough to use someone else. This company is absolutely useless. I’m sure it won’t arrive on the 29th either because I don’t think this company is even competent enough to read a calendar. We ordered this deep freezer because it was going to be here before our cow was butchered and ready. Ridiculous.

EF&W Delivery: Zero Stars if Possible I am writing to express my extreme frustration with the absolutely unacceptable service I received from this company. Last Friday, I was given a 4-hour delivery window for an important shipment. You missed it entirely. When I followed up to reschedule, I was assured it would arrive on the next attempt. I cleared my schedule and stayed home all day to wait for the delivery—only for the company to miss the window again, this time citing a truck breakdown as the excuse. Here's what infuriates me: I was not notified of this breakdown until late afternoon. Not in the morning. Not mid-day. Late afternoon—after I had already spent hours waiting. Your lack of courtesy and basic communication shows a complete disregard for your customers' time and commitments. This is not one mistake; this is a pattern of incompetence masked by excuses. A broken truck, missed windows, late notification—these are your operational failures, not my problem. Yet I'm the one who suffers the consequences of your negligence. If the company actually cared about customer satisfaction, it would have proactive communication, contingency plans, and accountability. Instead, what I got was excuse after excuse delivered indifferently. If there were an option for a 0-star rating, you would receive it without hesitation. I strongly advise anyone considering using EF&W to look elsewhere. There are delivery services that actually respect their customers' time.

Without a doubt one of the worst companies. Ordered a safe from academy sports and they used Estes to deliver the safe. The safe came damaged, called Academy which basically said, not our problem call Estes (will never do business with academy again) called Estes got a claim form, filled it out with photos and sent back to them. No response, they do not answer the up phones, tried emailing, useless company. This is for a 300.00 claim. Owner must really be desperate. Read the reviews and go elsewhere

These people delivered a treadmill for me. The office staff alerted me a day in advance that the delivery was coming and then later the same day to tell me the delivery window. I was called first thing in the morning day of delivery and told they were on their way. Delivery drivers were polite and competent.I only regret that I didn’t think of tipping until after they were already gone!

unbelievably bad at what they do

Missed pickup of a scheduled item twice now. EFW DOES NOT ANSWER THE PHONE, they instead direct you to a chat service where nothing gets accomplished. Still waiting on the pickup to occur.