Estes Forwarding WorldwideReviews of efwnow.com

I contacted Walmart to return a large item. Walmart set up EFW to pick up the item. EFW canceled the return. I contacted Walmart and got the return rescheduled. EFW canceled the return again. I contacted EFW and they assured me they would pick up the Item. They did not show. I contacted them again and the same thing again. The next scheduled pickup they sent me a text stating that the truck was too full to pick up the item. Finally a different trucking company picked up the item but EFW did not notify Walmart that the item had been picked up. Still no refund of $650. I had to go to the Walmart store and show proof that the item was picked up. Walmart quickly refunded my return money. Don't use EFW if at all possible. There is a reason that all of the reviews are negative. Bad Company.

I purchased a gun safe through a academy sports and outdoors. Efw was the carrier of my product. I ordered it on jan.25 of 2023 and did not receive till feb. 20th of 2023. Delivery date was suppose to be the 8th of feb. My product sat at the distribution center until the 16th of feb with no movements. I was told before that the product was damaged and they couldnt continue with delivery. A day later they messaged me saying there was no damage to the product itself so they were able to keep pushing my product to be delivered. When i received my product it was damaged! Even when they said there was no damage to the product. This is probably the worse carrier ever, never updates you on your package. I was told handful of times that i will be contacted by managers but never did until i got the merchant involved in it. for anyone who's planning to ship or receive anything from them goodluck, hands down the worse carrier and i do not recommend using them. They are careless and don't care about where ur product is or how its gonna turn out.

They refuse to deliver products to residential homes and say their truck is too long to fit down your street. Target makes delivery promises that EFW does not comply with. Target online sounds like you can choose to have it delivered into your home but EFW refuses to do this since Covid. Do not order online from target because your products will not be delivered when the shipping company EFW says they will be delivered.

Make appointments never show up then don’t call for another appointment. I called them they were completely disgusting over the phone “they will come tomorrow” I said do you know when? “ you’ll get a window tonight” uh we do have lives you know. I can’t just take off work to wait for this crap.

I am a Retired MSG from the United States Army. I have integrity and absolutely no reason to lie about the treatment I received from EFW. I’m advising everyone I know of the horrible experience I had with this delivery service company. I purchased online tv from Walmart on 25 Nov 2022. I followed the tracking timeframe daily, when I saw it was updated to delivered on 2 Dec 2022, I knew that was impossible. I was home all day and would have heard a truck in my driveway, or a knock at my door. I had 3 other packages from UPS and FedEx delivered that same day and received each of them with no issue. That evening I called and spoke to Walmart employee. He stated I would need to talk to EFW (Estes Forwarding Worldwide). I spoke with Owen at EFW and he said all he could see was it was delivered. I told him that was impossible and he said there was nothing he could do. I asked if the driver took a picture or wrote down who received tv and he said that wasn’t necessary. He said drivers usually do take photo, but in this case they didn’t. They didn’t because tv was never delivered. I told him that GPS shows my house up the road at an abandoned deer cabin 1/2 mile from my home. Why would anyone in their right mind leave a $900.00 tv on the porch of an abandoned deer cabin. If your purchase requires EFW to deliver, I highly recommend you rethink your purchase. I still have not gotten resolution. This company should not be allowed to stay in business. I will continue to advise everyone I know of this companies incompetences and failures.

This item was delivered to an incorrect address. Fortunately, I knew the person where it was delivered and they called to let me know it was at their at their place. I had to hire someone, at my expense, to move it to my address. This is totally unacceptable!!

The Worst This is the worst experience I have ever had with a shipping company. They didn't come when I scheduled delivery and had taken a day off work to be there. The subcontractor said they didn't even know delivery was scheduled so they made no contact with subcontractors about delivery. They subcontracted with a company that was so rude to me I wish I could give 0 stars. EFW couldn't even get a hold of their subcontractors. I called daily for a week and they kept saying no one answers. Why would they work with people who have no work ethic. They flat lied about attempting to deliver, texting, and leaving voicemails. I have video of the front of my house. No one came. They say they're coming tomorrow but based on the lies I have a hard time believing them.

Paid 1200 for a name brand treadmill, paid extra for it to be delivered to the room of my choosing in my house. 1 no call 15, 20, 30 before to say on the way...fine. who shows up randomly, a very out of shape woman alone. Drops it in my driveway goes & sits down. I ask soo is someone else putting it in my house bc I paid for that..."oh...no. just call for a refund I can't move that up your stairs." ...wth so now I have to wait get a refund & I guess my husband's recent back injury gets re-injured helping me drag it in the house bc this shipping company hires people physically incapable of moving items they ship! I hate FedEx but I'd have rather dealt with them.