Estes Forwarding WorldwideReviews of efwnow.com

Ordered a playset from Sam's Club. We were given a delivery date of today. We called them 2 days earlier as tracking shows it was in Coppell TX on 3/1/24. They said it should have been here by now, yet it isn't. They escalated the issue with a promised call back on 3/6/2024. No call was received. I contacted them again and they said no call was received because there was no information found. Now they are doing a dock check to see if they can locate the item, meaning it is lost. This is our 3rd shipment from Estes in ~7 years. All 3 deliveries have been failures. 2 lost and 1 damaged beyond use. I will not purchase a product transported by them again. BBB complaint is next (although they have a laundry list of them already)

Bought a 75" TV from Walmart.com, received an email from them stating it was being delivered on 2/14/24 and would require a signature. They delivered it on 2/13/24 when no one was home and left it in the driveway and it was snowing. Are these people stupid?????? Walmart.com made me call them??????

So, I ordered this 75'' TV from Walmart and they used EFW Shipping as the carrier, and guess what? It's been a total nightmare! Supposed to get it by 12/7, but nada. I've been banging my head against their customer support wall – it's like talking to a brick. Promises of callbacks? Yeah, right! They're as reliable as a chocolate teapot. Last call, they casually dropped the bomb – "Consider it lost." Are you kidding me? I didn't sign up for a magic act; I just want my dang TV! EFW, seriously, get your act together! This is beyond ridiculous. I'm not just missing out on my purchase; I'm losing my patience. Fix this mess, or you're getting a front-row seat to my complaints on every platform out there. This is no way to treat a paying customer.

This carrier company is completely incompetent and unprofessional. My 85 inch television was scheduled for delivery on 11/30 approximately 10 days after purchase then changed to 12/2. After a phone call to get an update, I am told delivery is now scheduled for 12/8. I travel for work and have rearranged my scheduled twice now. I have never dealt with a shipping company that has performed as poorly as this one. I would highly recommend avoiding them.

Absolutely horrible. On Friday I received a message that my furniture delivery would be today 10/31! I used the instant chat option to get in touch with someone, whom says I'm sorry, delivery will now be tomorrow between 9-5! I shut down my entire business while paying an employee to sit with me all day to help move furniture. I highly reccomend looking into other shipping services!

They received my Bredabed on sept 16. Today is the 26th. Customer service is a joke. They don’t answer their phone. The chat person basically says don’t call us we will call you. No updates. I’ve asked the seller to take the item back and resend with a new shipping company.

EFW has my bedroom set and will not have it delivered. They can not tell me where it is. I have been waiting 2 weeks and getting different stories everytime I call. I want my bedroom set or the $3100.00 I paid for it!

We paid over $600 to have our item delivered to the room of our choice which was not the middle of our driveway. They never called, didn’t bother to ring the doorbell, just left our item in the driveway. UNACCEPTABLE.