EffectoReviews of effecto.app

Man I wished I read these reviews before signing up! I cancelled my subscription on the 1st June 2024 using the online form. I even had renewal offer (71% off subscription) sent to me via email on the 4th June so I thought all was well - until I got charged £24 on the 17th June. I immediately emailed them (I only found their email through Paypal - I could not find this on the website) requesting a refund as my subscription should have been cancelled. I recieved an email back from Katie saying that my subscription was not cancelled but that she had now cancelled it for me. As Katie was a junior member of staff she did not have authority to provide a refund but she has passed this on to a senior member of staff for consideration (absolutely fair enough - so far not bad customer service). 3 working days go by and I still had not recieved a response so I sent a polite email chasing this. I recieve an email promptly back from a senior member of staff Jessica saying that I am not eligable for a refund as the goods have been provided and are non-refundable, but she is happy to cancel my subscription for me. I responded saying that I cancelled my subscription so I did not ask for the goods and therefore I expect a full refund. I also stated that Katie should of cancelled the subscription but can this pleased be confirmed as I do not want to be charged again. Jessica response was a copy anf paste of their small print T&Cs (no confirmation of the subscription being cancelled as I previously requested). I copied the line that stated that the subscription needs to be cancelled within 48 hours and stated that I did this! I followed their T&Cs and it is not my fault that the staff did not honour my request to cancel my subscription. I was then asked to provide proof. As I had no reciept or confirmation of my form I did not have proof of the message I sent - however I sent them a copy of the offer emails i recieved on the 4th and 8th June as proof that my subscription was cancelled. Since then I have heard nothing! I have now raised this with Paypal (although it appears Paypal tend to side with Effecto so I am not holding my breath). As it turns out my pre-approved payments were still active which means I would of been charged again the next month if it was not for me cancellingthe payments! The absolute best advice i can give you is avoid at all costs! However if you are with Effecto and want to cancel your subscription heres some advice: Use all contact methods necessary to cancel your subscription. Send them an email if you can find it AND fill out the online form. Keep the email you sent in your saved folder and screenshot the completed form you sent on the website and timestamp if possible. After cancelling your subscription immediately ensure all future payments are cancelled with your bank. If you used Paypal ensure you cancel the pre-approved payments to avoid getting charged again.

Be warned, keep away. Took money out of my PayPal account without permission. Thankfully PayPal must be aware of this dodgy app and company so have offered support me to get a refund but I don’t hold my breathe in hope of getting back the money from them direct after reading there reviews. Run a mile if you ever see this name or they will scam you. Just had a reply from Jessica Bailey in your support team saying sorry non refundable - diabolical you should be ashamed of such appaling support that robs genuine folk.

I subscribed to Effecto, the app wouldn’t even open, i contacted customer services but they said they would not offer refund on a change of mind. I told them it didn’t work. They did not respond. Please don’t make my mistake. UPDATE 9 July as expected effecto have not replied to my request for assistance, which they suggested I do in the below reply. They also did not reply to my message of 30 May requesting a refund. Avoid Effecto! They have sold me an app that doesn't even open!

Beyond disappointed with this app. As most people hope it will help me combat the daily struggles of ADHD but unfortunately it requires you to basically take a diary entry everyday of every single thing you do and feel and eat and exercise the list goes on and for this disorder something that requires so much dedication and attention is impossible and this is supposedly meant to help! They really need to do their research. The next thing is the hidden charges that occur, they ask you to choose how long you would like to subscribe when you down load the app which misleads you to think that, this will be the length of time you are subscribed to then find a £24.95 charge next month out of your account! When you ask for that to be returned they send you terms and conditions which as we all know again is taking advance of a person with an attention disorder and that finds it’s hard to retain information also this is against people with a disabilty under the equality act of 2010! You should be ashamed of yourselves!

They are lying about their price policy, they charge you for trial period twice and no matter how many emails you write they just claim themselves right and everything was written in T&C they say. It is a useless app and do not trust it.

Don’t go anywhere near this app. They have dodgy billing processes and you will get nasty surprise when they withdraw money from you out of nowhere and their support team will do nothing. They are taking advantage of the traits of those with ADHD with fine print that locks you in without you knowing. The app does nothing except remind you to drink water.

Not possible to cancel and they keep charging you for a service and an app that has no meaning, the product is completely scam. Had to cancel my bankcard and report them to my bank. They only have a form online and no email you can send to them so when they ask to see my proof of asking to immediately cancel my subscription I have none, because it was done in a form. It's all a scam.

PLEASE BE AWARE