EFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses.With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life.EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.
EFE Glasses (efeglasses.com) has 147 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
efeglasses.com
Website
efeglasses.com
Category
Vision & Hearing
Location
NY, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 71% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had an issue with my order and it was quickly resolved
I had an issue with my order and emailed EFE customer service. They responded quickly and offered a solution. They were able to resolve my issue and I am looking forward to my new glasses.
Response from EFE GlassesJan 6, 2026
This kind review has made our day—thank you for letting us know how we could support you with your order issue. We’re thrilled our customer service team was able to respond quickly, resolve the problem, and get things back on track for you. Nothing makes us happier than knowing you’re looking forward to your new glasses, and we hope they’re everything you’ve been hoping for. We look forward to the possibility of serving you again in the future!
JO
john
5⭐️ all the way. 100% genuine
This company is 100% genuine. I have purchased glasses from them and have never had any problems. The customer support is second to none. If you have any problems or questions they are very quick in answering. Great communication, fast shipping and the Web site is very easy to use.
Response from EFE GlassesDec 31, 2025
We can’t thank you enough for this wonderful 5-star review and your kind words about our company being 100% genuine—this has made our entire team’s day! It warms our hearts to hear you’ve had such smooth experiences with every pair of glasses you’ve purchased from us, and that our customer support has left such a positive impression. We strive to be quick to assist with any questions or problems, and we’re thrilled you also appreciated our clear communication, speedy shipping, and user-friendly website. We eagerly anticipate the chance to assist you again down the line!
AR
Ariel
I loved all 5 pairs of glasses!
I loved my glasses! They came fairly quick and they are high quality and sturdy! They come in cute styles which I love. 1000/10!!!
Response from EFE GlassesDec 30, 2025
This lovely review has made our day—thank you so much for sharing how much you love all 5 pairs of your new glasses! We’re so happy they arrived fairly quick, and that you appreciate their high quality and sturdiness. It’s such a delight to hear the cute styles are a hit with you too. A 1000/10 rating is the ultimate praise, and we’re truly grateful for it. Thank you for choosing us, and we wish you the most wonderful experience with every single pair!We eagerly anticipate the chance to assist you again down the line!
PK
Pamela K.
Great
Had to change lenses. Customer service was very cooperative and did not charge me the additional fee
Response from EFE GlassesDec 29, 2025
Thank you so much for your great review. We’re truly glad our customer service team was able to cooperate with you smoothly for your lens change request. We also sincerely thank you for reaching out to us promptly – it was this timely communication that allowed us to make this lens change for you with NO additional charge at all. It was our pleasure to assist you, and we hope you love your new glasses & enjoy perfect comfort with them always. Hope to see you again soon!
SK
Simply K S.
I absolutely love ever pair of EFE…
I absolutely love ever pair of EFE glasses I’ve ordered ! Very stylish and trendy. So affordable and great service.
Response from EFE GlassesDec 24, 2025
Thank you so much for your amazing review! 💖
We’re thrilled to hear that you love every pair of EFE Glasses you’ve ordered. Knowing that you find our styles trendy, affordable, and our service great truly means the world to us.
Your support keeps us inspired, and we can’t wait to bring you more styles you’ll love! 👓✨
SK
Skulldouggary
Great customer service!
I purchased three pair of glasses. While I had an issue with my order, their customer service jumped right in and completely took care of the issue with no problems. They communicated well every step of the way and were super professional. I would 100% make another purchase in the future. I loved my glasses too!
Response from EFE GlassesDec 8, 2025
Thank you so much for your kind words! We’re really glad our team could jump in and get everything sorted out quickly for you. Good communication is something we truly care about, so it’s great to hear that it made a difference.
We’re thrilled that you love your glasses, and it means a lot that you’d choose to shop with us again. We’ll be here whenever you need your next pair — can’t wait to serve you again!
TC
Tara C.
I ordered my daughter some glasses on…
I ordered my daughter some glasses on the 8th of November and I have yet to receive them and when I put in tracking number one says it's in transit and then other says they were delivered which they have not.. but they apparently got hung up in customs check and they were delayed, but they have since given me a full refund..
Response from EFE GlassesDec 8, 2025
Dear Customer, we’re truly sorry for the inconvenience this delay has caused, and we completely understand how upsetting it is to see confusing tracking updates. Please know that as soon as we noticed the issue, our team stepped in right away to look into it and take action.
The delay was caused by a customs inspection system problem, and we have already worked to resolve this on our side. Your package is now moving again through the transit country and heading toward your destination.
Thank you for your patience, and please rest assured that we take your order seriously and are actively working to make things right. Our customer service team has already reached out to assist you, and if you need anything else, you can always contact us at [email protected]
We’re here for you and will continue to follow up until the issue is fully resolved.
CB
Clint B.
Took a lot of customer service to fix a small issue.
I purchased these glasses from this company for an affordable experience. One of the glasses were chipped and I immediately took pictures and sent them to the company. After exchanging odd emails asking me "were they chipped when you got them or after" and "was your prescription correct", they eventually wrote that since I purchased insurance (which I never do using my credit card). They sent me to some third-party resolution center which did nothing.
Side note. The company lists it is in New York, but all packages come from China.
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UPDATE *12/1/2025
Problem was corrected by company having the insurance refund me the cost of the chipped glasses. If you are using a credit card (which everyone usually does), they automatically include insurance for purchases, so when they automatically select the option to pay extra for insurance, ensure you unclick it.
I'll give one good thing to them-they really worked hard to correct the problem (pssst...it was more like they wanted me to adjust my review. I changed it from 1 star to 3 stars for their effort).
Response from EFE GlassesNov 26, 2025
12/3/2025
Thank you for taking the time to update your review — we truly appreciate it. We’re really glad to hear that the issue with the chipped glasses was resolved and that you were able to receive the refund through your card’s purchase protection.
Just to share a bit of context: our glasses themselves are made to be durable and pass quality checks before shipping. However, if a package is handled too roughly during transit, damage can unfortunately happen. We always do our best to pack everything securely, but we know shipping conditions can vary.
We also appreciate your feedback about the insurance option. It’s helpful for us to understand the customer experience, and we’ll keep working to make the checkout process clearer.
Most of all, thank you for recognizing our effort to make things right. We know the situation wasn’t ideal at first, and we’re grateful for the chance to fix it. Your feedback truly helps us continue improving. 🙏
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We’re truly sorry for the confusion and frustration this experience has caused you. This is not the smooth and supportive service we want any of our customers to go through, and we appreciate you giving us the chance to clarify things.
Our intention in asking questions such as “Were they chipped upon arrival?” and “Was your prescription correct?” was simply to investigate the issue thoroughly so we could offer you the best possible solution, including a free remake if needed. We sincerely apologize if this came across as unnecessary or confusing — our goal was to ensure that your new glasses would be perfect.
Regarding the shipping insurance, it is a standard optional service shown at checkout to protect packages in case of loss or damage during transit. We checked your order and saw that you did select the insurance service at checkout.This is handled by a logistics partner, not to pass responsibility away, but to make sure customers can receive quick and fair compensation if shipping issues occur.
Our customer service team has already emailed you and will help resolve this for you. Thank you for your patience.
