EFE GlassesReviews of efeglasses.com

Response from EFE GlassesSep 12, 2026

Hi Joseph, Thank you for taking the time to leave your feedback. We are sorry to hear your photochromic lenses are not performing as you expected and we fully understand your frustration. Photochromic lenses activate with **direct UV sunlight**. In the video you shared, the lenses were facing down toward the camera and not receiving direct sun exposure, which prevents the lenses from tinting. We would really appreciate it if you could run a simple test: place the glasses on a flat outdoor surface with the front of lenses facing straight to the sun for 2 minutes and share the new video with us. Once we receive this footage, we will carefully assess and offer you a proper resolution. We are committed to resolving your issue and look forward to hearing from you. Feel free to email us at [email protected] if you have further concerns. Best regards, EFE Glasses Customer Support

Response from EFE GlassesAug 24, 2026

Hi Robert, Thank you for sharing your feedback. We sincerely apologise for the delay in your order and the frustrating experience you had with our initial automated replies. We have been in direct email contact with you and we have reached a mutually‑agreed resolution for your order. We will proceed with our agreed plan and keep you updated on order progress via email. Feel‑free to email us at [email protected] if you have further concerns. Best regards, EFE Glasses Customer Support

Response from EFE GlassesAug 19, 2026

Dear Customer, Thank you so much for your lovely feedback that your son’s new glasses fit perfectly, and we are glad the flexible frame suits his active lifestyle. We are truly horrified and very sorry to hear about how the delivery handled your parcel. It is completely unacceptable that the courier tossed your package at your front door, especially for fragile eyewear. We understand how upsetting this must be, and we appreciate you capturing this on video. We will submit a formal complaint to the logistics team regarding this reckless delivery behaviour. We fully agree fragile optical items deserve careful handling. We sincerely hope this poor delivery experience will not overshadow your satisfaction with the glasses. If you notice any damage to the frames or lenses caused by rough handling, please send us photos, and we will resolve it for you right away. We value you as our customer, and we will continue communicating with our delivery partners to push for better parcel handling standards. Feel‑free to email us at [email protected] if you have further concerns. Best wishes， EFE Customer‑Service Team

Response from EFE GlassesApr 13, 2026

Hi Riki, Thank you so much for your honest review and for sharing your collaboration experience with us! We truly appreciate your kind words about our customer service and the extra items you received. We sincerely apologize for the longer shipping time and the confusing tracking process you encountered. To help us look into this further and improve our service for future customers, could you please provide us with your order number and the email address associated with your account? This will allow us to trace your shipment and better understand the situation. Thank you again for your support, and we hope to have the chance to serve you again soon! Best regards, EFE Glasses Team

Response from EFE GlassesMar 12, 2026

Dear Janson We are deeply sorry for your disappointing experience with our frames and shipping delays and we sincerely apologize for the frustration this has caused you. We want to clarify that detailed size descriptions are available on every product page for our frames, which you can review carefully before placing an order to ensure the best fit for your needs. We’ll also work to make this information more prominent to prevent similar issues in the future. Thank you so much for your honest and valuable feedback—it’s incredibly helpful for us to identify areas where we can improve and grow. Your insights will directly guide our efforts to create a smoother shopping experience for all our customers. We truly appreciate you taking the time to share your thoughts with us. Best regards, EFE Customer Service

Response from EFE GlassesFeb 9, 2026

Dear Dejanne, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear you love your glasses—they look fantastic on you, and it means the world to us that you’re happy with the product! We sincerely apologize for the frustration caused by the delayed delivery and tracking updates. While shipping can sometimes be affected by unforeseen factors, we recognize this was an isolated incident, and in most cases, our packages arrive within the timelines stated on our website. Regarding the delivery to your building’s lobby, we understand this was inconvenient. In some cases, if the courier is unable to reach the recipient directly or access the specific unit, they may leave the package in a secure, designated area like the lobby. We’ll be sure to pass this feedback along to our delivery partners to help improve this for future customers. We truly value your honesty, as it helps us grow and improve. With your feedback in mind, we are confident that we will only get better in the future.

Response from EFE GlassesNov 26, 2025

12/3/2025 Thank you for taking the time to update your review — we truly appreciate it. We’re really glad to hear that the issue with the chipped glasses was resolved and that you were able to receive the refund through your card’s purchase protection. Just to share a bit of context: our glasses themselves are made to be durable and pass quality checks before shipping. However, if a package is handled too roughly during transit, damage can unfortunately happen. We always do our best to pack everything securely, but we know shipping conditions can vary. We also appreciate your feedback about the insurance option. It’s helpful for us to understand the customer experience, and we’ll keep working to make the checkout process clearer. Most of all, thank you for recognizing our effort to make things right. We know the situation wasn’t ideal at first, and we’re grateful for the chance to fix it. Your feedback truly helps us continue improving. 🙏 ------------- We’re truly sorry for the confusion and frustration this experience has caused you. This is not the smooth and supportive service we want any of our customers to go through, and we appreciate you giving us the chance to clarify things. Our intention in asking questions such as “Were they chipped upon arrival?” and “Was your prescription correct?” was simply to investigate the issue thoroughly so we could offer you the best possible solution, including a free remake if needed. We sincerely apologize if this came across as unnecessary or confusing — our goal was to ensure that your new glasses would be perfect. Regarding the shipping insurance, it is a standard optional service shown at checkout to protect packages in case of loss or damage during transit. We checked your order and saw that you did select the insurance service at checkout.This is handled by a logistics partner, not to pass responsibility away, but to make sure customers can receive quick and fair compensation if shipping issues occur. Our customer service team has already emailed you and will help resolve this for you. Thank you for your patience.