EFE GlassesReviews of efeglasses.com

Ordered and paid for the glasses. Hot a message that they had been delivered, but they had not been. I immediately contacted efe, informed them that I had not received the order, attached the photo the courier sent, and a photo of my apartment entrance - they were clearly not the same. Efe answered that I should contact the courier ??? The courier called me twice asking me if I had received the package - both times I answered “no”. Efe then suggested two options: “ We have two solutions available for your order #260914024959: Option 1: We can offer you a half-price remake service. You only need to pay 50% of the total amount, and we will manufacture a brand-new pair of glasses for you. Option 2: Process the refund in accordance with our return & refund policy. Since you never received the parcel, you do not need to return anything. However, a 30% handling fee will be deducted for lenses and 20% for the frame. We would recommend Option 1. It is a more cost-effective choice for you to get a new pair of glasses.” I’m out USD 30 for the fact that they didn’t deliver an order to the address I provided - I guess I’ll buy from a more professional company next time.

I cannot speak on the quality of the frames because I am still waiting for my glasses to be delivered. I paid for advance shipping, which was supposed to take 5–9 days. I placed my order on September 29 and received shipping confirmation on September 30. However, I still have not received my glasses. The tracking information shows they have been in my city since October 7, but there is no carrier information or delivery update. Until I receive my order, I cannot provide feedback on the quality of the frames.

Unfortunately they don’t stand behind their products. I received a pair of glasses using a prescription I’ve used for five other pairs of glasses from other companies. I contacted the company to let them know I can’t see correctly out of these glasses. They asked me to send a photo wearing the glasses which I did. They said there was nothing wrong with the glasses and I need to practice seeing through progressive lenses. I’ve worn progressives for thirty years so I don’t think I need to be taught how to wear them. Efe’s solution was to give me a discount on another pair of glasses! Why would I spend more money after being told they wouldn’t help me?They don’t stand behind their products and I would not advise purchasing from them! SCAM!!!

UPDATE: I ordered a pair of glasses off EFE. The glasses arrived in a timely manner, but the color and fit was nothing like described online. Long story short, after being given options by customer service, I just wanted to return the glasses. Beware though, you spend unnecessary money just to return. Between the frame, lenses, and shipping fee, I spent $22 on a $29 pair of glasses that I no longer have. They charge a "non resealable percentage" on the frame and lenses. I would stay far away from EFE, and stick with sites like Zeelool, Firmoo, Eyesmart, all sites I've ordered from, and received a full refund if you aren't happy with your glasses. EFE is nothing more than a ripoff. UPDATE - After I paid to return the glasses, the glasses were returned to me saying the return address was VACANT! STAY FAR AWAY FROM THIS SITE! EFE IS NOTHING MORE THAN A DISHONEST SCAMMING SITE!

I ordered my glasses i received them after 2 weeks, wrong numbers i can t see far away they put wrong numbers on my lenses, not recommended at all.

Scam company! Will not allow me to return glasses I received the other day or get a full refund. They made the reading portion so small on the glasses that have to physically pick them up to see out of them. I told them that I can see out of the glasses just fine. It’s just they made the reading portion too small and it’s annoying to have to constantly pick up my glasses in order to read something when my other 5 pairs of glasses all I have to do is look down to read. That’s how it’s supposed to work. They’re telling me that it’s not a manufacturing issue, it’s a prescription issue and that falls on me. BS! It falls on them. They’re the ones that made the reading portion of my glasses too damn small! Do not buy from this company! Also, the reason we’re reviewing on trust pilot is because they won’t allow people to review on their website when they know they’re going to get negative feedback. The refund they offer is only 40% of the cost you paid for the glasses. Or you can pay $25-$35 to return the glasses to them! Do NOT buy from this company!!

great quality glasses and fantastic service. I made an error when processing my prescription and they helped me resolve the issue very quickly and to my complete satisfaction. Great communication at all times.

EFE glasses: They are scammers; they took my money but didn't send my item, claiming the address was incomplete—even though I am certain I entered it correctly. No one should order anything from them; they are scammers. After 6 weeks of emails, they said they would refund half the amount, but I am still waiting and have received nothing. Scammers. 0000000000 not 1