eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
efax.com
Website
efax.com
Category
IT & Communication
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Asked them to cancel my account during the 7 day period and they still charged me. They are a scam if you cancel.
Response from eFaxJul 24, 2023
Hello John. This is certainly not the experience we wish for you to have. Our service will allow you to cancel your account via our 24/7 Phone and Chat support and directly from your web account with instructions included from your welcome email or by following the online cancellation instructions via this link https://www.efax.com/cancel. If you require assistance in cancelling your account, please feel free to also message us at [email protected] and we would be happy to assist!
Stay safe,
eFax Support Team
EM
Eileen M.
Eveldina was very knowledgeable
Eveldina was very knowledgeable, helpful and patient. She was able to resolve my request efficently.
Response from eFaxJul 18, 2023
Thank you Eileen for taking the time to leave a 5-star review for our service, We are very pleased to hear that Eveldina was able to assist you in such a helpful and patient manner. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected] and we would be happy to help.
Many Thanks, Stay safe and healthy,
eFax Support Team
AA
Abdelbari A.
Excellent Support and Account Closure Experience
I recently had the opportunity to interact with the customer support representative, Eveldina, while closing my account. I must say that the level of support and professionalism displayed by Eveldina was truly exceptional.
From the moment I reached out for assistance, Eveldina promptly responded to my inquiries and ensured a smooth closure process for my account. Their promptness and efficiency in handling my request were commendable.
Not only did Eveldina address my concerns promptly, but they also provided me with a reference number for the cancellation request. This attention to detail and willingness to assist went above and beyond my expectations.
Furthermore, Eveldina kindly requested feedback on our interaction and the support they provided. I am delighted to express my satisfaction here. Eveldina was attentive, knowledgeable, and demonstrated a genuine willingness to assist throughout our communication. Their commitment to customer satisfaction was evident, and it made the account closure process hassle-free.
I would highly recommend Eveldina's exceptional support to anyone in need of assistance. Their dedication and professionalism deserve recognition. I was particularly impressed by their request to leave feedback to help evaluate their performance while working remotely.
Thank you, Eveldina, for your outstanding support. I truly appreciate your time and efforts. Should I require assistance in the future, I would not hesitate to reach out, knowing that I can rely on your expertise.
Best regards,
Abdelbari
Response from eFaxJul 13, 2023
Thank you for taking the time to provide us with such a spectacular review, Abdelbari Aoussedj
We are thrilled to hear about your experience with Eveldina! We will be sure to send your kind words along to Eveldina, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help!
Many Thanks, Stay safe and healthy,
eFax Support Team
DC
Deliwe C S.
Spoke to Anne L regarding change of…
Spoke to Anne L regarding change of payment details and she provided the answer promptly. Had been putting off calling so used chat which ended up to be a breeze.
Response from eFaxJul 10, 2023
Thank you Deliwe for taking the time to send us such a wonderful review. We are very pleased to hear that Anne L. was able to assist you promptly. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help.
Many Thanks, Stay safe and healthy,
eFax Support Team
CU
Customer
Glaiza C was very helpful!
I chatted with Philp Y and he closed the chat before my issue was resolved. I then chatted with Glaiza C and she continued working with me until we were able to find the information I needed to resolve my issue! Thank you so much Glaiza for your professionalism and help!
Response from eFaxJul 6, 2023
Thank you for taking the time to let us know about your experience! We are glad to hear the issue is resolved and will certainly pass along the wonderful feedback to Glaiza. If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help!
Many Thanks, Stay safe and healthy,
eFax Support Team
CL
Chuck L.
chat support corrected issue where my…
chat support corrected issue where my verification email after signing up was not being received.
Response from eFaxJul 2, 2023
Hello Chuck. Thank you for the 5-star review. Your feedback is always appreciated. If you have any further questions or concerns, please message us at [email protected] with details of your issue.
When things go wrong, don't go with them!
eFax Support Team
MS
Marina S.
Initiated service today
Initiated service today, and Mercer took my call and was so kind and easy-to-work with. It was a pleasure to talk with her tonight, and she resolved my issue immediately and was very friendly.
Response from eFaxJun 30, 2023
Thank you so much for your excellent feedback, Marina. We are happy to hear that Mercer provided you with an amazing service! We will make sure to forward your feedback to Mercer and should you need any more help, please feel free to message us at [email protected] and we would be happy to help!
Many Thanks, Stay safe and healthy,
eFax Support Team
DC
David C.
Fast response to my issue.
Fast response to my issue.
Response from eFaxJun 21, 2023
We are glad to hear about your experience, David, and are happy to exceed expectation on response time! If you need any further assistance regarding our service, please do not hesitate to reach out to us at [email protected] and we will be happy to help!
Many Thanks, Stay safe and healthy,
eFax Support Team
