eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Karl Henrik Ö.
Perfect customer serice and good advice!
Response from eFaxDec 17, 2023
Thank you for the positive feedback, Karl. Your comments are always welcome. If you have any further questions or concerns, please message us at [email protected]. Don't count your blessings. make your blessings count. eFax Support Team
Rebeca W.
Glenn answered my questions and made helpful suggestions. He was kind and professional
Response from eFaxDec 14, 2023
Thank you Rebeca for the positive comments. Your feedback is always appreciated. We hope we can earn that 5th star in the future. if you have any further concerns or questions, please message us at [email protected]. Don't count your blessings. make your blessings count. eFax Support Team
JPK
I called your company today to resolve a problem and I have never had a customer service rep be more helpful. Russ Hahn went above and beyond the usual standards to resolve my issue quickly and professionally despite the obstacles that popped up along the way. He is a great representative for you company!
Response from eFaxDec 11, 2023
Thank you JPK for your positive feedback! We’re thrilled to hear about your exceptional experience with Russ. We’ll be sure to pass on your commendation to him, Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Vincent G.
I have subscribed for a one month free trial that I have cancelled the same day as a precaution. I have still be charged 15 days later for the second month and there is no answer to my various queries to be cashed back. This is simply not honest and not acceptable. Avoid eFax.
Response from eFaxDec 11, 2023
Hello Vincent, I am sorry to hear about your experience! I must advise that eFax does offer a 7 day trial, but does not offer a 30 day. Regarding the billing that occurred, we would be happy to review the situation further if you can send us the details at [email protected] . eFax Support team
Donna B.
Gentlemen was very polite, very knowledgeable, listened, made suggestions, sent me links to help and offered advise that may save me buying a new 4 in 1 copier.
Response from eFaxDec 8, 2023
Thank you for taking the time to share your experience in such a great review, Donna! We appreciate the great feedback and will be sure to pass it along to Glenn. If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help. eFax Support team
Kenneth
Elizabeth V. should be promoted. It is rare these days to find customer support that is pleasant and, most critically, productive (rather than trying to tell me that I missed something in the small print). Elizabeth V.'s service ensured that I am a HAPPY customer and that when I hear "eFax" my thoughts is "oh yeah, that's a good company."
Response from eFaxDec 8, 2023
We are glad to hear about your experience, Kenneth, and will be sure to let Elizabeth V know about your great review! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support team
GUY C.
Thank you for many years using of your eFax service. But now, when retiring, I do not need your service any more Best regards
Response from eFaxDec 8, 2023
Thank you Guy for taking the time to leave us a 5-star review, we appreciate your loyalty over the years, If you ever need our service and assistance again in the future, feel free to reach us out at [email protected], Wishing you all the best in your retirement! Many Thanks, Stay safe and healthy, eFax Support Team
Gloria S.
Russ deserves an Extra 5 Stars! I had an issue with my statement. Russ understood the situation and was able to assist and explain to me, while apologizing for the inconvienent of the issue and the experience with Patience, Courtesy and Grace.
Response from eFaxDec 8, 2023
Thank you so much for your excellent feedback, Gloria Scott. We are very happy to hear that Russ provided you with excellent assistance. We will ensure to forward your feedback and should you require further assistance, please do not hesitate to message us at [email protected] and we would be happy to assist! Many thanks and Happy holidays! eFax Support Team
