eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
efax.com
Website
efax.com
Category
IT & Communication
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Minh was super helpful. He listened to my concerns and solved my problem within a few seconds to minutes. Thank you Minh for your great customer service.
Response from eFaxJan 3, 2024
We are thrilled to hear about your experience, Brianne, and appreciate you taking the time to provide us with such a great review! We will certainly let Minh know about your great feedback, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help!
eFax Support Team
LJ
Linda J G.
I spoke to three people
I spoke to three people. One in Canada, John, so rude it was unbelievable. I would fire him in a heartbeat. Then I called CA and spoke to a woman, whom was as rude as John and hung up on me. Neither could confirm any information about the fax. To whom, what was the number, where or what state, NOTHING. Then I spoke to Russ, what a difference. It was too bad that I had to make three calls to get a lucid person. Russ fixed the issue and confirmed that no fax was made- there wasn't any confirmation of who, what, where and when! He was a gentleman, not just because he solved the issue, but because he knew how to speak clearly. calmly and we even had some things in common. He should train the other two people and let them listen to the calls. I was a CSR for many companies. My calls were happy and were solved in a one touch method like Russ.
Thank him again for me and let the others know if not corrected they should be let go from their position.
Regards, Linda J Grad
Response from eFaxJan 2, 2024
Thank you so much for your feedback Linda and we are very pleased to hear that Russ provided you with excellent assistance! We will ensure to forward your feedback to Russ and we will also review the listed agent's calls for further review and coaching. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist!
Many Thanks!
Sincerely,
eFax Support Team
SW
Shawn W.
I had to change a few things with my…
I had to change a few things with my service and the answers were better through the agent Minh than the website, They took a lot of time to help me and answer each question and solve each issue. Pure customer service :)
Response from eFaxDec 29, 2023
Hello Shawn, we are thrilled to hear about your experience, and greatly appreciate the amazing review! We will be sure to pass your kind words along to Minh, and if you have any other questions or concerns, please do not hesitate to reach out to us at [email protected] and we will be happy to help!
eFax Support Team
MY
Myra
easy and smooth
1. After many prompts i did reach a human being. Was grateful for that.
2. The human took care of my request easily as I asked for a refund for a charge that appeared on my credit card and also wanted to close the account since i no longer needed the service.
Response from eFaxDec 21, 2023
Thank you Myra for taking the time to leave us a 5-star review,, If you ever need our service and assistance again in the future, feel free to reach us out at [email protected], Wishing you all the best in your retirement!
Many Thanks, Stay safe and healthy,
eFax Support Team
ME
Mary E.
Minh Nguyen
Minh Nguyen. Was great help.
Thank you.
Response from eFaxDec 21, 2023
We are glad to hear about your experience, Mary and appreciate you taking the time to provide us with such a great review! We will be sure to let Minh know about your wonderful feedback, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help!
eFax Support Team
EP
Elizabeth P.
I had a very bad experience with the…
I had a very bad experience with the first customer service person- GLazia C. She told me "Happy Holidays" after refusing to refund my account and my telling her that My husband lost his job yesterday. I connected again with Russ who was very quick to help me resolve the issue and respectful.
Response from eFaxDec 20, 2023
Thank you for letting us know about your experience, Elizabeth, and we are glad to hear the issue has been resolved, and should you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help.
eFax Support Team
PF
Paulette F.
Minh was a pleasure to collaborate…
Minh was a pleasure to collaborate with. His kindness, friendliness, responsiveness, and efficiency showcased a remarkable level of customer service. I'm impressed with his ability to swiftly resolve my issue. Kudos to Minh.
Response from eFaxDec 19, 2023
Thank you so much for your wonderful feedback Paulette. We are very pleased to hear that Minh provided you with excellent assistance. We will ensure to forward your feedback to Minh and should you require further assistance, please do not hesitate to message us at [email protected] and we would be happy to assist!
Many Thanks and Happy Holidays!
Sincerely,
eFax Support Team
MM
monica M.
Minh was very helpful!
Minh was very helpful!! He actually listened and solved my problem within minutes. Customer support team could learn a lot from him. Thank you Minh for your great customer service and dedication!!!
Response from eFaxDec 19, 2023
We are glad to hear about your experience, Monica, and appreciate you taking the time to provide us with such a great review! We will be sure to let Minh know about your wonderful feedback, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help!
eFax Support Team
