eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Katherine F.
The representative was knowledgable, helpful, patient and kind.
Response from eFaxJan 12, 2024
Hello Katherine, We're delighted to hear that you had a positive experience with Minh! Thank you for taking the time to share your feedback. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Gwendolyn S.
Glenn R. was quick, professional, and answered by queries. I am able to re-activate my account. Also, he informed me about your new docusign service, which I appreciate.
Response from eFaxJan 11, 2024
Thank you for the 5-star review Gwendolyn. We are happy to hear that Glenn was so helpful. Your comments will be passed along. If you have any questions or concerns, please message us at [email protected]. Sometimes you win. Sometimes you learn. eFax Support Team
Jane
Lia and Jayshree made it easy for us to port our number to EFAX. They explained everything step by step and they were both extremely helpful.
Response from eFaxJan 11, 2024
Hello Jane and welcome to eFax. We are happy to hear that Lia and Jayshree were able to make the process easy. Your comments will be passed along. If you have any questions or concerns, please message us at [email protected]. Sometimes you win. Sometimes you learn. eFax Support Team
Marina C.
He did a very good job, and was very polite and pleasant.
Response from eFaxJan 9, 2024
Thank you for your feedback Marina. We are happy to hear that our support was able to assist you with your issues. Should you require any assistance, please do not hesitate to message us at [email protected] and we would be happy to assist. Sincerely, eFax Support Team
sumon M.
I don't think efax is good choice , my experrience : they will give you offer for one month for 5usd, and then they will cancel your account on the following day without your knowledge, they will sell the number to other customer, it is very hard to contact them as well, I am suffering now because I have used the fax number to get incoming fax from IRS , but they cancel my number without informing me, I was wondering why I am not receiving email of incoming, all of sudden I tried to login and came to know that my account cancelled I even don't know.
Response from eFaxJan 8, 2024
Hello Sumon, this is certainly not the impression we wish for you to have, please message us your account details at [email protected] and we would be happy to assist.
Emily
Azim Bhuiyan was very helpful in helping me with charges for my mom who passed away. He was thorough, kind, patient and professional. I appreciated his help and he is an excellent customer service representative for your organization.
Response from eFaxJan 5, 2024
Thank you Emily for sharing your positive experience with Azim B. We're glad to hear he provided helpful and compassionate assistance during a difficult time. Your feedback is greatly appreciated. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
R D.
Minh was very helpful and we got done in 5 minutes
Response from eFaxJan 5, 2024
We are thrilled to hear about your experience, R Dickey and appreciate you taking the time to provide us with such a great review! We will certainly let Minh know about your great feedback, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Terry C.
The account rep was professional and knowledgeable! He provided a delightful experience.
Response from eFaxJan 4, 2024
Hello Terry. Thank you for the positive review. We are happy to hear that your experience was delightful. if you have any questions or concerns, please message us at [email protected]. Have a great 2024! efax Support Team
