eFaxReviews of efax.com

Our company was never happy with the Efax service. We were originally signed up for a plan that much too expensive for our rare use. Once we reduced the plan, there could be high charges for additional pages without clear warning. Beware, you will be charged for incoming junk faxes. Once we decided to switch to a new provider, we had difficulty porting out the number. Consensus continued the reoccurring charges on our credit card. Lastly, when the account was closed, we were charged a $40.00 as a port charge. The headquarters is in CA, but of course Customer Service is outsourced. When I called to question the $40.00 charge, the representative hung up on me.

Megha was not only helpful and pleasant but was also thorough in ensuring the matter I called about is completely resolved so that no follow-up is needed. She also introduced me to the J-sign (similar to DocuSign) service which I may use in the future.

Ella V. was fantastic to speak to. Very polite, courteous and sincerely careful in her replies. She helped me verify my service was working, and we found that yes- I can receive faxes. I am very pleased with the service I received today. 10/10!

professionalism, cordiality and patience of STEFAN

If you want SPAM faxes every week - use eFax. We receive weekly SPAM faxes and they say they can't do anything about it.

I paid in advance for an annual eFax subscription, but the company later closed my account without giving me proper advance notice. As a result, I lost access to the service and to important documents stored in the account. The explanation I received was that the account was closed because I disputed separate charges through my credit card company. Regardless of the reason, canceling a fully prepaid annual service without warning and blocking access to stored documents is unacceptable. The company also claimed that a prorated refund was being processed, but I was not properly informed and no refund was actually received. Customer service did not resolve the issue. I would not recommend relying on this service for important business documents. Update: In response to eFax’s public reply, I contacted the email address they provided twice. Both times, I received only an automated response directing me back to the same phone and chat support channels that had already failed to resolve the issue. This public response gives the impression that eFax is offering additional assistance, but the provided email did not lead to any meaningful review or resolution. My account remains closed, I still do not have access to my stored documents, and the promised prorated refund has not been received. At this point, eFax has repeatedly redirected me between departments without taking responsibility or providing a real solution.

Very pleased. Responded and resolved right away

I was having trouble with my bank processing the payment for my annual subscription to the e-fax service so I called customer service and spoke with Elizabeth V. She was able to take my payment over the phone and quickly provided me with a receipt and transaction details. I have been an efax customer for 5 years and I have always been very happy with the service.