eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jillian M.
Awesome experience
Response from eFaxAug 25, 2026
Thank you so much for your excellent feedback, Jillian! We are very please to hear that you had an amazing experience with Elizabeth. If you ever need any further assistance, please don't hesitate to contact us at [email protected] and we'll be happy to assist! Thank You. eFax Support Team ^RA
Matt B.
Use this service for over 10 years. Best price and easy to use. Highly recommended!
Response from eFaxAug 21, 2026
Thank you so much for your feedback, Matt! We are very happy to hear that you find our service cost effective and easy to use! If you ever need any further assistance, please don't hesitate to contact us at [email protected]. We'll be happy to help! Thank You. eFax Support Team ^RA
Mary
Elizabeth was helpful with my issue and actioned it in a timely manner. Thank you
Response from eFaxAug 12, 2026
Thank you so much for your wonderful feedback, Mary! We're delighted to hear that Elizabeth was able to assist you with your request in a timely manner. If you ever need any further assistance, please don't hesitate to contact us at [email protected]. We'll be happy to help! Thank You. eFax Support Team ^MQ
Paula R.
Customer service rep, Elizabeth V., was efficient, friendly and quick on a response regarding my issue. Excellent work!
Response from eFaxAug 12, 2026
Thank you so much for your wonderful feedback, Paula! We're delighted to hear that Elizabeth was efficient, friendly, and quick in resolving your request. We're glad she was able to assist you! If you ever need any further assistance, please don't hesitate to contact us at [email protected]. We'll be happy to help! Thank You. eFax Support Team ^MQ
Lumos
Megha was very helpful and nice. Great customer support.
Response from eFaxAug 7, 2026
Thank you so much for your wonderful feedback, Lumos! We're delighted to hear that Megha. was able to assist you with your request and able to resolve your issue. If you ever need any assistance, please don't hesitate to contact us at [email protected]. We'll be happy to help! Thank You eFax Support Team ^MQ
Bonnie
The service works well, and when I called in today, elizabeth v was very efficient and knowledgeable
Response from eFaxAug 7, 2026
Thank you so much for your wonderful feedback, Bonnie! We're delighted to hear that Elizabeth. was efficient and knowledgeable and able to resolve your issue. If you ever need any assistance, please don't hesitate to contact us at [email protected]. We'll be happy to help! Thank You eFax Support Team ^MQ
Miriam et Valéry H.
We have been using eFax for 19 years. We are delighted to have chosen this provider, given the quality of service—both in day-to-day operations and through their highly efficient and responsive customer support.
Response from eFaxAug 7, 2026
Hello Miriam, Thank you for your incredible 5-star review and for trusting eFax for the past 19 years! Your loyalty means a great deal to us. We're thrilled to hear you've had a positive experience with both our service and customer support. We truly appreciate your continued trust and look forward to serving you for many more years! If you ever need any assistance, please don't hesitate to contact us at [email protected]. We'll be happy to help! Thank you eFax support team ^MQ
Mark C.
Poor customer service and overly reliant on AI. I'm currently having issues sending faxes, which is typical for this service of late. Talking to a human being is nearly impossible, as they have put endless AI bots between the customer and support. It's a 50/50 tossup which version of their portal pops up when I login to send a fax. They still have the OG site and a new one. I still haven't figured out how it's decided which version I am sent to when trying to log in.
Response from eFaxJul 28, 2026
Hello Mark, We’re sorry to hear about your experience and appreciate your feedback. please do not hesitate to message us at [email protected] with your account details and we would be happy to assist you resolving this matter. Thank you eFax Support Team ^MQ
