Brooke F.
Bad customer service
I signed up using a free trial with eFax late last year. It was bascially impossible to cancel my membership as the option is not avaliable online and you have to call to cancel however, despite calling on 4 seperate occasions, I could never get through to anyone. Because I couldn't cancel my membership I was charged the monthly fee. Although it's not much, I feel like it was really cheeky to have such a poor system set up to make it so difficult for customers to cancel. I also tried sending an email to the UK team with no repsonse. I only recieved a response when I emailed their corporate office and even then I wasn't offered a refund despite my request.
Response from eFaxJul 17, 2018
Hi Brooke, Sorry to hear of your past experience, i hope since posting we have been able to resolve your issue and refunded any applicable charge (s). If not, please email [email protected] and we will review this further for you and see what we can do. Many thanks Denis eFax Support Team