Ed
Good when it works. Poor support.
Service is good when it works and avoids the need for having an additional phone line. Some of the things I don't like are: - Very difficult to get any issues resolved as they are non-responsive to email. Phone support isn't great. - Billing needs to be checked as they don't always get it right and as you can't email them with issues you're relying on the phone rep to resolve the issue which can be very trying.
Response from eFaxOct 4, 2018
Hi Ed Thanks for your review, we are happy you think the service is good overall. We will look into your feedback regarding email responses and billing queries to see if we can make your experience a better one. Thanks again and If you ever need anything in the future please do not hesitate to let us know. Many thanks eFax Support Team