eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About eFax

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

Janet - Fine Print Secretarial S.

Oct 9, 2018

Long term daily eFax user - PA/Virtual Assistant

As a PA/Virtual Assistant, making services available to all businesses no matter how big, small, traditional or modern they are is a priority to Fine Print Secretarial Services. Fine Print believes in environmental sustainability, and wherever possible encourages and provides a paperless office solution. eFax makes meeting these standards easier. We have been using eFax since April 2015. This is an especially important service for one long-standing business client. By using eFax on a daily basis, without the client being required to check in, or possess a computer, Fine Print is able to pick up important emails for the client business and forward in real time. Using a digital phone number separate from the office landline number also allows better availability to receive voice calls without requiring an additional expensive phone line or fax machine. Using Adobe Reader, a window can be pulled up for the client's handwritten fax on the desktop to process professionally onto the client's digital letter headed document and forwarded digitally and remotely. We have experienced possibly 3-4 glitches over the years but eFax customer services have been polite and quick in responding and working on solutions that have remedied any problems. Timely customer service and consistency have secured Fine Print Secretarial Services loyalty. I have no reservations in recommending.

Response from eFaxOct 10, 2018

Hi Janet - Fine Print Secretarial Services Fantastic review and feedback, thanks so much for taking the time to complete and share with us. We are so happy you find the service so easy to use, how it saves time and that you have had a great experience with customer service being so helpful, polite and quick to assist. Thanks in advance also for any future recommendations, should you refer anyone, we do have a referral and reward in place. For more info on our referral program, feel free to let us know and we'll be happy to explain. If you ever need anything in the future please do not hesitate to let us know. Many thanks eFax Support Team

eFax reviews

2,345 approved reviews, newest moderated first

Tom S.
Oct 17, 2018
Na jarenlang tevreden gebruik te hebben…
Na jarenlang tevreden gebruik te hebben gemaakt van jullie diensten had ik een probleem naar aanleiding van de wisseling van een kredietkaart. Na ingebeld te hebben met de Nederlandstalige helpdesk werd ik onmiddellijk geholpen door een zeer vriendelijke- en behulpzame deskmedewerkster. Het probleem was dan ook in no-time van de baan. Perfecte service!
Response from eFaxOct 18, 2018
Beste heer Stappers, Hartelijk dank voor uw feedback in verband met de door ons geleverde dienstverlening en behulpzame deskmedewerkster. Wij hopen van harte dat u naar tevredenheid gebruik zult blijven maken van eFax. Schroom niet om ons weer te contacteren indien u vragen of hulp nodig heeft. Hartelijk dank eFax Support Team
Gary O.
Oct 17, 2018
Stars are for John B
Stars are for John B, he helped me through my issue with the system! Extremely helpful and responds quickly, they need to employ more people like John B!
Response from eFaxOct 18, 2018
Hi Gary, Thank you so much for you nice comments about our customer support advisor John B. and the level of support received. We will make sure to pass on your comments to him. Just to let you know we do have a referral and reward in place. For more info on our referral program, feel free to let us know and we'll be happy to explain. If you ever need anything in the future please do not hesitate to contact our support team again. Many thanks eFax Support Team
thomas H.
Oct 17, 2018
fantastic service been using it since…
fantastic service been using it since 2009, great support staff really helpful. easy to use product my mum & dad don't do email ....... however the efax was a fantastic way for me to keep in contact with them
Response from eFaxOct 18, 2018
Hello Thomas, Delighted to hear that our service is of great benefit to you and that you can stay in touch this way with your parents. Make sure to also check the additional free features in your plan like Large File Transfer and Voicemail to Email which might be useful too. Don't hesitate to contact our support team again in the future should you need our help again. Many thanks eFax Support Team
Kiran
Oct 11, 2018
eFAX Review
Excellent service. Would definitely recommend.
Response from eFaxOct 11, 2018
Hi Kiran Thanks for your excellent review, we are delighted you think the service is excellent. Thanks in advance also for any future recommendations, should you refer anyone, we do have a referral and reward in place. For more info on our referral program, feel free to let us know and we'll be happy to explain. If you ever need anything in the future please do not hesitate to let us know. Many thanks eFax Support Team
miles L.
Oct 11, 2018
all good -
all good - smooth sending of faxes and good service
Response from eFaxOct 11, 2018
Hi Miles Thanks for your review, brilliant to hear all good, things are going smoothly and you like the service. If you ever need anything in the future please do not hesitate to let us know. Many thanks eFax Support Team
Test A.
Oct 11, 2018
Toller Service mit schneller Reaktion
Das Support Team hat sich uns hinüber sehr freundlich und stets Profesionell verhalten. Dank frau Serena G. konnten wir unser Problem schnellstens beheben.
Response from eFaxOct 11, 2018
Hallo Vielen Dank für Ihre Bewertung, wir schätzen es sehr. Wenn Sie jemals etwas in der Zukunft brauchen, zögern Sie nicht, uns zu informieren. Danke vielmals eFax Support Team
Cinzia G.
Oct 11, 2018
ECCELLENTE
efficienza, professionalità e cortesia
Response from eFaxOct 11, 2018
Ciao Cinzia Grazie mille per la sua recensione! Se dovesse avere bisogno d'assistenza in futuro non esiti a contattarci. Grazie mille Servizio clienti eFax
Janet - Fine Print Secretarial S.
Oct 9, 2018
Long term daily eFax user - PA/Virtual Assistant
As a PA/Virtual Assistant, making services available to all businesses no matter how big, small, traditional or modern they are is a priority to Fine Print Secretarial Services. Fine Print believes in environmental sustainability, and wherever possible encourages and provides a paperless office solution. eFax makes meeting these standards easier. We have been using eFax since April 2015. This is an especially important service for one long-standing business client. By using eFax on a daily basis, without the client being required to check in, or possess a computer, Fine Print is able to pick up important emails for the client business and forward in real time. Using a digital phone number separate from the office landline number also allows better availability to receive voice calls without requiring an additional expensive phone line or fax machine. Using Adobe Reader, a window can be pulled up for the client's handwritten fax on the desktop to process professionally onto the client's digital letter headed document and forwarded digitally and remotely. We have experienced possibly 3-4 glitches over the years but eFax customer services have been polite and quick in responding and working on solutions that have remedied any problems. Timely customer service and consistency have secured Fine Print Secretarial Services loyalty. I have no reservations in recommending.
Response from eFaxOct 10, 2018
Hi Janet - Fine Print Secretarial Services Fantastic review and feedback, thanks so much for taking the time to complete and share with us. We are so happy you find the service so easy to use, how it saves time and that you have had a great experience with customer service being so helpful, polite and quick to assist. Thanks in advance also for any future recommendations, should you refer anyone, we do have a referral and reward in place. For more info on our referral program, feel free to let us know and we'll be happy to explain. If you ever need anything in the future please do not hesitate to let us know. Many thanks eFax Support Team

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