eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
efax.com
Website
efax.com
Category
IT & Communication
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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I called from Sweden and my call was handled by a very nice lady, named Ines Ghazzali. She was excellent at her work and guided me trough the steps that I needed help with. eFax should be grateful to have her as an employee.
Response from eFaxNov 16, 2018
Hi Amy,
Thanks a lot for your 5 star review, much appreciated! We are happy to hear that our customer service advisor Ines was excellent and provided you with the assistance needed. We will ensure to pass on your comments to her.
If you ever need anything in the future please do not hesitate to contact our support team again.
Many thanks
eFax Support Team
JL
Jakob L.
Great service
Service was very nice and professional.
Response from eFaxNov 7, 2018
Hi Jakob
Many thanks for your review and 5 star score, really appreciated. We are very happy that you like the service and find us professional. If you ever need anything in the future please do not hesitate to contact our support team again.
Many thanks
eFax Support Team
AL
Alin
Efax
Update: They contacted me and offered a refund for the 6 months I haven't used the service. That's cool.
In 2018 there's a company that requires that you phone them to cancel their service.
They do not require a phone call to start it and pay them, they require it only to cancel it.
The sole reason for this is for you to forget to call them (as they're open only a few hours a day, so you have to set up a reminder for yourself) so that they can charge you every month. They're always on hold.
This is what happened to me and for the last 6 months since I joined the service. These leaches have debited my credit card every month for $13 although I just needed to send one lousy fax. ONE. So I paid $78 for a fax.
I will talk to my bank and see what can be done.
Response from eFaxNov 7, 2018
Hi Alin
Thanks for your review, sorry to read you were not happy with the cancel process of being requested to call us and the issues you had getting through. The cancel process should be straight forward with a quick call to us, where we will verify your account details and look to process your request there and then on the call.
Our office hours are Monday to Friday (8am to 5pm GMT) where you should be able to get through us, hold and wait times should not be to the level you mention and there should be no difficulty in getting through to us, but we would be very interested to investigate what happened in your case. We will have someone reach out to discuss the matter further with you as we would be interested in resolving your matter but also understanding your experience.
Many thank
eFax Support Team
AA
Angelika Andersson D.
Ines was very professional
Ines was very professional, calm and helpful. She did a very god job, called me back as she promised and solved my problems.
This morning I was very upset and thought that efax was not the right company for me..,
Thanks Ines for sorting out the problems and for help quickly.
I definitely will recommend your company..,
Response from eFaxNov 5, 2018
Hi Angelika
Much thanks for your review, great to read your comments about Ines and we're delighted she has been able to help and support you. We will be sure to let her know you left a review and had such kind comments about her. If you ever need anything in the future please do not hesitate to contact our support team again.
Many thanks
eFax Support Team
BB
Bailey B.
WONT LET YOU CANCEL
I've been trying to cancel my E Fax account for weeks. First they said i couldn't do it by email because they had to verify who I was. Secondly, there are several incorrect phone numbers on the website. When i finally did get somebody they bounced me off on another number in which I was on hold for twenty minutes then a recording in what i assume was Spanish came on and then cut me off! DO NOT USE THIS SERVICE.
Response from eFaxNov 2, 2018
Hi Bailey
Many thanks for your review, sorry to hear of your experience and issues cancelling with us. From looking at your history we do see you sent us an email on the 9th of October requesting to cancel, we do see a reply was sent back the following day on the 10th of October with the correct UK number to call and provided additional international numbers also in the event calling from another country.
We'll look into your comments regarding incorrect numbers on our site, we do regularly check these so to ensure all are up to date and working, but will most definitely be investigating this and much appreciate you highlighting, i have checked some already and it would appear everything appears to be in working in order.
We have also checked our FAQ page to check the cancel number published there https://www.efax.co.uk/faq and do see the correct number published and dialed it to make sure operational, which it dialed through successfully but we will carry out some further tests. Again many thanks, we really appreciate your feedback, we will also be investigating your comment on hearing a Spanish recording too, as this sounds strange and out of the norm.
Many thanks
eFax Support Team
Update: 2/11/2018 @ 7.29pm - Hi Bailey, Sorry again to hear of your experience, we do see you spoke to Eleonora earlier (from our loyalty team) and can confirm your account has been closed with no charges, by now you will have (or should have received) a cancellation email to confirm closure. Hope everything is now sorted for you & thank you again for the feedback. Many thanks - eFax Support Team
GD
GL D.
Impossible to cancel. Completely crap customer service.
Completely crap customer service.
Absolutely impossible to cancel the service. They require you to phone them to cancel, for "security reasons", but if THAT was the real reason they would require you to phone them to OPEN the account to begin with.
Well, for reason that are none of eFax's concern, I'm unable to use a phone. Which means I can't cancel.
Any attempt to cancel IN WRITING vie email, only result in a boilerplate response, NO matter what you actually tell them in the email.
They also, as an alternative, refer to a "chat", but the link to that chat doesn't work. Some genius at eFax have apparently decided that if your IP isn't in the US, then the chat link instead automatically redirect you to the eFax home page of the country that IP belongs to. So it's impossible to actually reach specific pages, when you're not in the US.
No one actually responds to any questions or concerns; The only response of any communication is the same boilerplate response, directing me to use methods of contact that is IMPOSSIBLE for me to use!
Any kind of online service like this, should OF COURSE have an option directly in the client area to cancel the subscription, which shouldn't need ANY human intervention from their side to actually cancel the service. It's possible to create services, and to upgrade services, all automatically. The ONLY reason to NOT have the same to CANCEL the service, is because the company isn't serious, and their ONLY concern is to make it difficult for the customers to cancel.
If they actually cared even 1% of their customers, they would have an option to cancel the subscription directly in the client area, without the need for human intervention.
This would be both much safer for the customers, making sure the service actually IS cancelled without having to take anyone's word for it, AND would require much less work from the provider side, since they wouldn't need a lot of people handling phone calls and actually input the cancellation in the system.
STAY AWAY FROM THIS SERVICE!
Response from eFaxNov 2, 2018
Hi GL Design
Thanks for your review, sorry to hear of your experience, we have reached out direct via email to follow up with you here and look to assist you further. We are very confident we can assist you here and fully resolve this for you, if there is any other further feedback or anything we can assist you on, please do let us know.
Many thanks
eFax Support Team
Update: 1/11/2018 @ 8.04pm , Hi GL Design, John from our European customer service team has confirmed he reached out by email earlier and advised he will be more than happy to help, if you reply direct to John he will work with you to resolve this matter for you. Many thanks, eFax Support Team
Update: 2/11/2018 @ 7.46pm, Hi GL Design, we just wanted to follow up and see could we assist you further and make sure everything is now ok for you. John has confirmed your account closure and sent an email to acknowlwdge this, we just wanted to reach out and see could we be of any further assistance. Please do let us know or feel free to reach out to [email protected] and our team will liaise with you if there is. Many thanks - eFax Support Team
RL
Raúl
horrible experiencia con ellos
Increíblemente incompetentes. Para cobrar son los primeros, pero ahora ni se te ocurra llamarles por que, o no lo cogen, o te dan largas. A mi me han cobrado 6 veces y tras casi un día laboral, se dignan a responder al E-mail. La empresa cuenta con una PESIMA atención al cliente, y además niegan la existencia de los cobros. Indignante, vamos.
Response from eFaxOct 31, 2018
Hola Raúl
Muchas gracias por tu revisión. Lamentamos saber de su experiencia y nos gustaría ayudarlo y ayudarlo más.
Le enviaremos un mensaje privado para solicitar su número de fax. Si puede responder a través de este mensaje, continuaremos investigando su disputa.
Muchas gracias
eFax Support Team
FI
Finlay
Mixed but mostly very good.
The gentleman on the call was very helpful. However, I asked if I ran out of EFAX credits would I still be able to send faxes - and was told yes, that I would be billed an excess, accordingly. However, when I went to do this on Practice Manager it prevented me from sending that fax - so I did have to purchase more credits, 70pounds worth. So there did appear to be some break down in communication/what I was able to do. But otherwise he was very helpful.
Response from eFaxOct 31, 2018
Hi Finlay
Really appreciate your review, great to hear you got very helpful support on your call yesterday. If you ever need anything in the future please do not hesitate to contact our support team again.
Many thanks
eFax Support Team
