eFaxReviews of efax.com

Response from eFaxApr 30, 2025

Hello Isabell, Thank you so much for your kind feedback! We're glad to hear that you found our faxing service easy to use and that our support team both online and by phone was helpful when you needed assistance. Providing a seamless and supportive experience is our top priority, and your feedback lets us know we're on the right track. Thanks again for taking the time to share your experience! Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ

Response from eFaxApr 30, 2025

Hello Kate, Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ

Response from eFaxApr 27, 2025

Thank you so much Michelle for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Iraia. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ

Response from eFaxApr 27, 2025

Hello Debbie We're truly sorry to hear about your frustrating experience and appreciate you taking the time to share your feedback. We understand how billing transparency is crucial, and we're actively working to make our usage and fee calculations clearer upfront. To help clarify: our system calculates fax pages based on 60-second transmission increments. This is outlined in our terms, but we recognize that this may not have been as visible as it should be during signup. This information is located on the welcome email that you received with your credentials for your eFax account. We never want customers to feel surprised by charges, and your feedback is invaluable in helping us improve communication around our pricing. If you’re open to it, we’d love the opportunity to make this right. Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team ^MQ

Response from eFaxApr 24, 2025

Hello Emarie, Thank you for your kind feedback! We're glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ

Response from eFaxApr 24, 2025

Hello Joe, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to [email protected] from the primary billing email address on file with your account details, so we may address this matter for you. Many Thanks, eFax Support Team ^MQ

Response from eFaxApr 23, 2025

Hello Michael, Thank you for taking the time to share your feedback with us we truly appreciate it. We’re sorry to hear that you experienced issues with the website today. There was a brief technical glitch earlier, but we’ve since resolved the issue, and the site is now functioning normally. It's possible that what you encountered may also have been related to your browser’s cache or cookies. Clearing those often helps if the site appears outdated or unresponsive. That said, we absolutely take your comments seriously. We're always working to improve our interface and overall user experience, and your input helps guide those efforts. If you continue having trouble or notice anything else, please don’t hesitate to reach out. Please message us at: [email protected] with your account details in order for us to review your account and address the issue. Sincerely, eFax Support Team ^MQ

Response from eFaxApr 22, 2025

Hello M Nak. Our Phone and Chat support is always available for you and we would also be happy to assist you in regards to the issues that you are experiencing in your account. Please message us at [email protected] with your account details in order for us to review your account and address the issues related to your fax number. Sincerely, eFax Support Team ^RA