Frenster N.
An inquiry to close account turned into continued business
I called to close my account since I rarely use the service. But Eveldina asked me a few questions about my needs and offered me other options. So, she turned a cancellation decision into a downgrade/continued business instead. She was polite as well as empathetic, something rarely seen these days. Way to go Eveldina and I wish you the best in your career aspirations.
Response from eFaxMar 30, 2025
Thank you so much for your wonderful feedback Frenster and We appreciate you for sharing your experience here and we are very glad to hear that Eveldina was polite and very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team