eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ted H.
Good friendly service five stars
Response from eFaxJul 1, 2025
Hello Ted, Thank you for the five star review! We are glad to hear you are happy with our service and finding it friendly and easy to use. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Desree N.
I have used Efax for years and they provide great customer service. It’s so easy having an app and a scanner on my phone to be able to take care of things right there on the spot.
Response from eFaxJun 29, 2025
Hello Desree, Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Kimberly C.
Wonderful experience with the representative. She made sure my questions my questions was answered.
Response from eFaxJun 29, 2025
Hello Kimberly, Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Thank you, eFax Support Team ^MQ
Sara
The customer service rep who helped me was Eveldina. She answered promptly and was very helpful. She knew exactly what needed to be done and waited patiently on the phone until the fax went through. She was very pleasant and knowledgeable and I was highly impressed.
Response from eFaxJun 26, 2025
Hello Sara, Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Todd W.
Always excellent service consistently. Great respect for this company. Thank you.
Response from eFaxJun 25, 2025
Hello Todd, Thank you so much for your kind feedback and 5 star review!. We are glad to hear that you found our faxing service easy to use and helpful. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Grace
Minh was very helpful helping me update my credit card information and patiently waited until I was able to login again! Thank you
Response from eFaxJun 25, 2025
Hello Grace, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Clifford P.
I was a free efax user for years. Was happy to pay the monthly fee when they required that. Here is why I cancelled and an important thing you should know to avoid a huge unexpected, credit card bill. 1. They have you credit card on file. 2. If you go over the limit off incoming pages you will be charged for each addtl page. 3. You do not have the ability to see that the fax conatins 75 pages or 25 pages and not accept or open to avoid the charges. Say you ask your Doctor to send you last exam notes but instead they send 10 years with of info, many, many pages. You will be stuck with a huge charge on your credit card. Thats a legit fax but you dont want it when you see how many pages. What about a wrong # or solicitation? Your screwed. 4. I asked the lady if I get a huge fax and before I open it can I request it be deleted to avoid the charge? Answer, no once it's received you are billed no refunds. Very risky, you've been warned.
Response from eFaxJun 25, 2025
Hello Peter, Thank you for your feedback. We are very sorry to hear about the inconvenience you encountered, and we appreciate the chance to provide more information on how our service works. Incoming faxes are automatically delivered to your account regardless of length. Unfortunately, we don’t have a way to notify you in advance of the number of pages being sent before the fax is received. For this reason, it’s always a good idea to communicate with the sender in advance especially if there's a possibility the document may be large to avoid unexpected charges. We understand your concerns, especially when it comes to unexpected large faxes like medical records or wrong numbers. While we don’t currently offer the option to preview or reject incoming faxes before they are processed. Thank you for your feedback, and we're truly sorry to see you go. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Carmen C.
The ease with which you can use internet based faxing is great. Customer service support was great even to downgrade as extensive service not needed.
Response from eFaxJun 25, 2025
Thank you Carmen for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was great in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
