eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

2,345 approved reviews, newest moderated first

Salem C.
Aug 20, 2025
Okay until you want to cancel
Faxing is fine but they make cancelling very difficult, and it is obvious they do it to get more money out of people. Very shady company.
Response from eFaxAug 20, 2025
Hello Salem, this is not the experience that we wish you to have. Please note that online cancellation is available by following this link: https://www.efax.com/cancel, and you can also reach out to our Phone or chat support at any time. If you require further assistance, please feel free to message us at [email protected], and we would be happy to assist! Sincerely, eFax Support Team ^RA
Anonymized U.
Aug 15, 2025
I am a busy doctor and zero time for…
I am a busy doctor and zero time for wasted time. About 25% of the time I send a routine fax it says FAX NOT SENT. I then have to log onto old website to get it to send. I would have given it 5 stars until some moron at efax just had to do some system upgrade. it is always some idiot trying to make things better that just ruins it. Sine then I have to make sure fax goes thru and that 25% it doesn't then log onto the old website. WASTED TIME. THANKS FOR NOTHING.
Response from eFaxAug 17, 2025
Hello Valued eFax customer, Thank you for reaching out, and we sincerely apologize for the frustration this has caused. The issue you are experiencing may be related to cached cookies in your browser. Clearing them often resolves the problem. As an alternative, you can also send faxes directly from your registered email address without logging into the website. Simply enter the recipient’s fax number (including “1” before the area code, with no spaces or dashes) followed by @efaxsend.com, attach your document, and send. We hope this helps make sending faxes quicker and smoother for you. Please let us know if you continue to experience issues by messaging us at: [email protected] and we would be happy to assist! Thank you, eFax Support Team ^MQ
Daphney
Aug 13, 2025
Exceptional Service and a Seamless Experience with eFax
I’ve had a great experience using eFax, and I wanted to take a moment to share what really stood out. First of all, the platform itself is incredibly user-friendly—sending and receiving faxes digitally has never been easier. It saves time, eliminates the need for physical equipment, and keeps everything organized in one place. But what truly made my experience outstanding was the customer support I received. Yesterday, I had a question and was helped by someone who went above and beyond to assist me. He wasn’t just doing his job—he was genuinely committed to making sure everything was clear and that I was taken care of. That kind of wholehearted support is rare these days, and I really appreciated it. It’s clear that eFax not only provides a reliable product, but they also invest in quality customer service. It makes a huge difference when you feel heard and supported, and that’s exactly what I experienced. Kudos to the team!
Response from eFaxAug 13, 2025
Hello Daphney, Thank you for your wonderful feedback. We’re delighted to hear about your positive experience with eFax and with Minh’s exceptional support. We will be sure to share your kind words with him and the team. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Thank you, eFax Support Team ^MQ
Robert M.
Aug 13, 2025
Couldn'5 Find My eFax login!
Up until this morning, 8/3/2025, I had only eFax one time, sending some urgent material to the IRS last December. To my horror this AM, I could not find any of my note about how to log on and use eFax. All I could find was a bank statement for their automatic monthly bills. I called eFax support, and support lady Eveldina got it figured out, so I can use it again. Her boss should give her an immediate raise!
Response from eFaxAug 13, 2025
Hello Robert, Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Thank you, eFax Support Team ^MQ
Troy V.
Aug 13, 2025
Minh was a big help this e-fax works…
Minh was a big help this e-fax works great !! Thanks!
Response from eFaxAug 13, 2025
Hello Troy, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
Garcia
Aug 12, 2025
Megha was excellent
Megha was excellent! Very professional, knowledgeable and helpful taking care of my requests today.
Response from eFaxAug 13, 2025
Hello Garcia, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Megha was very helpful and professional in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
DALS Credit Solutions C.
Aug 8, 2025
Best in Class Customer Service
Minh was excellent. He was extremely helpful and stayed on the phone until both faxes were sent. His due diligence and patience delivered Best in Class Customer Service
Response from eFaxAug 10, 2025
Hello DALS, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was extremely helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Many Thanks, eFax Support Team ^MQ
CINDY D.
Aug 7, 2025
REPRESENTATIVE WAS IMPECCABLE
I spoke with a representative today and she was so polite and kind. She was very efficient and preformed everything in a timely manner. She even asked me about future options. I really appreciated her.
Response from eFaxAug 10, 2025
Hello Cindy, Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Thank you, eFax Support Team ^MQ

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