eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

eFax reviews

2,345 approved reviews, newest moderated first

Steffen S.
Sep 15, 2025
Ich brauchte dringend einmalig einen…
Ich brauchte dringend einmalig einen Faxdienst. Hätte ich vorher gewusst, dass man nur telefonisch kündigen kann, hätte ich mir einen anderen gesucht. Der Kundenservice ist nicht erreichbar. Nach 12min. bricht die Warteschleife ab. Was mach ich jetzt? KundenSERVICE geht anders. ZUSATZ: Heute doch noch einen Mitarbeiter erreicht. Sehr nett und freundlich. Konto erfolgreich storniert. Bleibt nur die Frage, warum das da so kompliziert ist. Das ist technischer Stand von vor 10 Jahren. Mit einer 2-Faktorauthentifizierung könnte man das auch selbst machen.
Response from eFaxSep 16, 2025
Hello Steffen, account cancellation is available via online website sign-in, phone, or chat support with our service. We are glad that your issue has been resolved, and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Sincerely, eFax Support Team ^RA
Patty G.
Sep 12, 2025
Out of the stone age
I just recently began with faxing without an ancient fax machine...plugged into the wall you know. haha Efax has been pretty easy to manage and when I have had an issue customer service was very prompt and helpful. :D I will for sure recommend the service.
Response from eFaxSep 16, 2025
We are very happy to hear that you find our service convenient Patty. We appreciate your time in sharing your experience, and should you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Andrew
Sep 12, 2025
Customer service
Customer service, provided by Iraia M., was easy. She made the process of canceling my account seamless. I very much appreciated her cheerful help, and professionalism. I did NOT have any success with canceling my account online using the appropriate process on their portal; I got an error message saying the cancelation process couldn't be performed; suggested pushing the "Chat with Representative" button (which didn't work). I finally called the voice help number, and Iraia M. solved my problem quickly and easily. I would suggest the portal needs some modification for account cancelations.
Response from eFaxSep 16, 2025
Hello Andrew, we appreciate your feedback and we are very pleased to hear that Iraia was able to assist you with our service. Your feedback has been forwarded to our web team for further troubleshooting, and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you, eFax Support Team ^RA
Fuck This W.
Sep 11, 2025
Scammers
Scammers. The first fax never works. Then they AUTO ban you. You basically paid, THEIR service fails, and THEY ban you. you reach out? They claim you're unbanned. No, you're not. you can't even reset your password after that (the button is grayed out). No error in terms of setting the password. outrageous, disgusting criminals. If you look deeper into efax, you'll see it's owned by a parent company. That parent company owns almost all the online faxing services. Aka, they're ALL scammers.
Response from eFaxSep 11, 2025
Hello eFax Valued customer, We are very sorry to hear about the difficulties you have experienced, and we sincerely apologize for the frustration this has caused. This is not the experience we expect our customers to have. To resolve all issues with your account as quickly as possible, please message us at [email protected] from the primary email address registered on your account. Include your account information so we can verify your details and fully assist you. Thank you, eFax Support Team ^MQ
Camila
Sep 10, 2025
Raffaele agent was very quick
Raffaele agent was very quick, supportive, and professional. He resolved my issue efficiently and made the whole process easy. Excellent service. I really appreciated his help!
Response from eFaxSep 11, 2025
Hello Camila, Thank you so much for your great feedback. We are very happy to hear that Raffaele provided you with great and quick service, and we will be sure to share your kind words with Raffaele. Should you need any further assistance, please feel free to reach out to us at: [email protected] with your account details, and we’ll be happy to assist. Thank you, eFax Support Team ^MQ
John
Sep 10, 2025
I've been an efax user since 2007 & like their product and customer service.
I've been an efax user since 2007. I was able to easily work with Iraia to find a plan that will meet my current usage. I have found it incredibly useful to have a virtual fax number that I can use whenever I travel.
Response from eFaxSep 10, 2025
Hello John, Thank you so much for your great feedback. We are very happy to hear that Iraia provided you with great service, and we will be sure to share your kind words with Iraia . Should you need any further assistance, please feel free to reach out to us at: [email protected] with your account details, and we’ll be happy to assist. Thank you, eFax Support Team ^MQ
Steve
Sep 10, 2025
Customer Service
My service representative was more than helpful. Not only did she take a real interest in my account solving my problem but also allow me to reduce the cost of your service
Response from eFaxSep 10, 2025
Hello Steve, Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Elizabeth. We are always here to help! Should you require further assistance, please feel free to message us at: [email protected] and we would be happy to assist! Thank you, eFax Support Team ^MQ
Sandi M.
Sep 9, 2025
I needed to update my credit card
I needed to update my credit card with Efax and Elizabeth made the process exceptionally easy. In addition, she provided information about the yearly rate which would save me some money ( always appreciated ). She saved me time as well as money. Very good customer service !
Response from eFaxSep 9, 2025
Thank you so much for your excellent feedback Sandi. We are very pleased to hear that Elizabeth provided you with excellent service, and we will ensure to forward your feedback. Should you require further assistance, please feel free to message us at [email protected] with your account details and we would be happy to assist! Thank you, eFax Support Team ^RA

eFaxReviews of efax.com

About eFax

About these reviews

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

Sonix

eFaxReviews of efax.com

eFax reviews

Ich brauchte dringend einmalig einen…

Out of the stone age

Customer service

Scammers

Raffaele agent was very quick

I've been an efax user since 2007 & like their product and customer service.

Customer Service

I needed to update my credit card

About eFax

About these reviews

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

Sonix

eFax reviews

Ich brauchte dringend einmalig einen…

Out of the stone age

Customer service

Scammers

Raffaele agent was very quick

I've been an efax user since 2007 & like their product and customer service.

Customer Service

I needed to update my credit card