eFaxReviews of efax.com

Consensus Cloud Solutions, Inc, or eFax, advertises that they provide a 7 day free trial that allows up to 170 pages of faxes. However, after improperly being charged $10 for sending 85 pages before properly cancelling, I was told that eFax actually charges by the minute. This is not listed anywhere on their webpage. In fact, everything is referred to in minutes though they do try and brag about their speed that the system takes approximately 1 minute per page to fax. In reviewing everything on their site, no where does it track the minutes you are using - only the pages. There is no clock, there is no tallying of minutes the system used per fax. The e-mail confirmation only lists pages and a consumer would naturally believe that you are charged per page - that's what their terms and conditions actually say. There are numerous sites to use and this one would NOT be one to trust. This is a classic bait and switch and deceptive business practice as the more than 200 people who took time to complain to the BBB stress about the deceptive billing processes and their process of charging by the minute (not anywhere on their website) instead of pages (what their terms and conditions say). There is no way to know how many minutes you have or how long a FAX will take. To avoid being cheated, just skip this company.

Awful. I cancelled after my october bill, still get billed for November. They refuse to refund even though I had zero activity. I would not use this outdated software. Offshore customer service team is useless. Bad brand, bad experience.

Reaching customer service to cancel was impossible and then once I did, they blamed me for not trying harder or taking time on the weekend to do it. I tried resetting my password multiple times and it never worked, so I couldn't cancel online.

Minh was great. He identified the problem. He waited online while I re-sent the fax. After I received an email saying the fax transmission was successful, he then ended our phone call.

Customer service professional and efficient. No wait time when I called. My issue was resolved in less than five minutes. WELL DONE!!! :)

The service I received today from Eveldina was excellent; she resolved my problem immediately and professionally, so I can only congratulate her. Carlos Luis Pacanins

Megha provided extraordinary customer service! She patiently explained why I was having difficulty sending eFaxes, helped me understand the issue, and taught me how to do it correctly. She ensured I never felt rushed, took the time to address all my concerns, and offered resolutions to the problems so they would never recur. Most importantly, Megha showed kindness and compassion throughout the process. Overall, I was very impressed with her professionalism and dedication to customer satisfaction.

Raffaele was our eFax Customer Service Representative and did a fantastic job handling our request efficiently and professionally. Was a pleasure to speak with him and have him handle our account. Highly commend his successful businesslike demeanor. Conscientiously, Duff Mayer