eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

2,345 approved reviews, newest moderated first

Joanne
Dec 29, 2025
Could not receive emails
I have been having such a frustrating time with receiving emails. Megha was so patient. Stayed with the problem until it was resolved. Even went above and beyond to get it resolved. Did not assume it was just me not being able to find the email. She fixed the problem!!!
Response from eFaxDec 30, 2025
Thank you so much for your excellent feedback, Joanne. We are very pleased to hear that Megha was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again and happy holidays! eFax Support Team ^RA
Kenneth C.
Dec 23, 2025
Very helpful Customer Service Rep
I needed to cancel my Efax account and Raffaele made the process simple and easy. He was very knowledgable, helpful, nice, and patient.
Response from eFaxDec 24, 2025
Thank you so much for your wonderful feedback, Kenneth. We are very pleased to hear that Raffaele made our service convenient for you, and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you and happy holidays! eFax Support Team ^RA
M
Dec 16, 2025
The website doesn't work when you try…
The website doesn't work when you try to cancel. It seems to be intentional.
Response from eFaxDec 16, 2025
Hello M, this is not the experience that we wish you to have. Our Online Website Cancellation may be disabled if your account has a balance owing, as such, you may need to reach out to our Customer Support. If you have not reached out to our Phone or Chat support, please feel free to message us at [email protected] with your account details and we would be happy to assist! Sincerely, eFax Support Team ^RA
Becky K.
Dec 12, 2025
Easy to use & Great customer service
I have been using eFax for over a year now. I am a clinician in private practice and don't send many faxes but the ones I do send need to be done so in a HIPAA-compliant manner. Eveldina was able to help me find a less-expensive plan that meets the privacy needs of my business and is also very affordable. eFax has also been a very user-friendly system which is so helpful.
Response from eFaxDec 16, 2025
Thank you so much for your wonderful feedback, Becky and we are very glad to hear that you find our service convenient. We are alos very pleased to hear that Eveldina provided you wtih an excellent experience, and should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thanks again and happy holidays! eFax Support Team ^RA
josh T.
Dec 10, 2025
The CSR I spoke with was fast
The CSR I spoke with was fast, friendly and solved my problem in under 5 minutes. Service was great.
Response from eFaxDec 10, 2025
Thank you so much for your wonderful feedback, Josh. We are very happy to hear that you had an excellent experience with our support team! Should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thank you eFax Support Team ^MQ
George L.
Dec 10, 2025
Very courteous and patient with…
Very courteous and patient with resolving my concerns.
Response from eFaxDec 10, 2025
Thank you so much for your wonderful feedback, George. We are very happy to hear that you had an excellent experience with our support team! Should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thank you eFax Support Team ^MQ
Maryann S.
Dec 10, 2025
eFax is high-quality and convenient
My eFax subscription has been a game changer. I can send and receive faxes easily and cheaply. Great idea that's been expertly implemented.
Response from eFaxDec 10, 2025
Hello Maryann, Thank you so much for your wonderful 5-star review! We’re glad you’re enjoying our services, and if you ever need anything else, please feel free to message us at [email protected] Thank you eFax Support Team ^MQ
Jim L.
Dec 9, 2025
Customer service kept a customer
I have been an eFax customer for more than 20 years and today was the first time I have had to involve customer service regarding a billing issue. Frankly, I have free services included with other vendors that would do the same thing and basically remained a customer because of inertia. However, after the incredible customer service I received from Moe, eFax will probably have me around for another few years. Over the course of almost an hour, He was able to understand my issue, identify the problem, investigate, and resolve the issue all while keeping me informed and explaining what was going on. This is the way customer service should operate.
Response from eFaxDec 10, 2025
Thank you so much for your amazing feedback, Jim, and we are very pleased to hear that Moe provided you with excellent service! Should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thank You and happy holidays eFax Support Team ^MQ

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