Edible ArrangementsReviews of ediblearrangements.com

I ordered chocolate covered strawberries as a part of my bridesmaid proposals. But they were arranged as flowers...i think it was called bundle of berries. SO pretty and adorable! They loved it. -Shipping was on time -Customer service was great Overall very satisfied. I just wish it was availble in more towns but seems i can only order for friends and family in select postal codes. Thanks!!

DO NOT waste your time ordering from this place especially around holidays (Mother's Day etc). Order was placed in plenty of time to be delivered on Mother's Day. Edible Arrangements advertises that delivery will be shipped on Mother's Day and they failed to do so. It is now 4 days past delivery date, still no delivery, and now I'm trying to cancel the order. The company says to contact the local store to cancel. When you call, no one answers and it is routed back to automated customer service line which gets you nowhere. This is not the way to retain business; if you cannot deliver your product when you say you can, just be honest and let the customer know. They had no problem immediately taking my money and now are making it difficult to provide a refund. This is the last time I'll do business with Edible Arrangements. Take care.

I received two edible arrangements for Mother's Day one was chocolate covered strawberries. The chocolate was so gritty that it made the strawberries taste sour and very very gritty. And then received an edible arrangement with cantaloupe honeydew and strawberries the cantaloupe and the honeydew were so dry then I couldn't eat them and I ended up throwing most of the edible arrangement away.

This is the last time that I spend my hard-earned money on Edible Arrangements. I placed an order for pick up at 11:30am so I can pick it up on my way to work, the sign said they were open but the door was locked and no one answered the door or the phone. After 20 minutes, I Ieft. While at work I called at 1pm, 3pm and again at 4:15 so I could stop in on the way home. Still no answer. I said what the hell, let me drive by there again and see if the door is open. I got there, they were open and my order was "ready" but had the wrong additions included. Once the order was really ready I went home. When I got home I noticed the work was sloppy, the chocolate was just thrown on the fruit, it looked like whipped cream or frosting of some sort was on it and should not have been. There was different colored chocolate flakes (pink) on the chocolate as if they were doing a bunch of different projects at once and mine was caught up in the mix and they just said oh well and threw mine in the box as is. I wind up throwing it away because I was not convinced it was safely prepared in a clean environment. A waste of money. I do not even want the free chocolate-covered strawberries promised for my birthday month. Not even worth the stress. I will just make them myself!

I’m sorry but this establishment/business if you even want to call it that has to be one of the worst experiences I’ve ever had. I’ll bullet point it: 1. Placed an order for Mother’s Day on 05/2. I Paid the extra $10 bucks to get it delivered on Mother’s Day which was a week away. 2. Never receive the order that was suppose to arrive on Sunday. Called multiple times to the store finally got an answer…Oh wait let’s put me on hold for 15 minutes just to tell me “its still on the way. During this busy time our drivers are out till 9pm.” Ok. Never arrived. 3. Called the next day, again multiple times this time to HQ and still had a difficult time reaching an agent. Finally got a hold of an customer service representative. Told her the situation, by this time i wanted a refund or at least a discount for the inconvenience. She told me her manager wasn’t in that he would call me later today to fix the issue. I called around 11am. Waited till about 5pm to call back to see what was going on. Again long ass time to get a hold of a representative. Finally same girl answers and tells me “oh sorry he didn’t come In he will be in tomorrow now” WTH!? Really? I was So mad. 4. Next day again waited for a call, didn’t get one. Called the store no one answered called like 4 or 5 times nothing. Called HQ again took me 30 Min to speak to an actual person. Finally this girl named Jocelyn gave me the refund right away. no “no let me ask my manager or nothing.” SMH such a mess….f****** tire fire of a business! In hindsight: I get it it’s busy it’s Mother’s Day weekend… so if your short staffed and you know you can’t follow the promise to deliver on the actual day just put that your closed on that day. I know im not the only one that got screwed over. Seriously edible arrangements get your s*** together. You lost a customer today. Have a good day.

What a nightmare! Absolutely awful. Unreliable service. Terrible customer support. Misleading employees. This was by far the worst experience I’ve ever had with a merchant. I ordered gifts for Mother’s Day 5 days in advance, paid extra for delivery to arrive the day before Mother’s Day, and called the store 3 days before to confirm delivery. When nothing was delivered late in the day before Mother’s Day, I called the store again, and was assured my order would be delivered that day. It was not. I called the store yet again and left a voice message, which was never returned. I tried to reach customer support online, but the online chat said no one was available, and also that no one was available by telephone customer support. The next morning I called the store, was put on hold for 15 minutes, and then disconnected. I called back and no one answered. I left a message that was never returned. I called back again, and was once again assured that my order would be delivered that day. It was not. I called the store multiple times, and left another message, which was was also never returned. For the rest of my calls, I received a recording saying that their voicemail box was full. Again, I tried to get support online, but the automated chat bot simply gave useless responses. When I finally got a live person via the online chat, she responded that my order was in process and abruptly ended the chat. I could not get another live person via the online chat. I finally got a number to call their main support number, spoke with someone there who put me on hold multiple times while she tried to resolve the matter, and after 25 minutes told me that her manager would call me back that day. No one ever called me back. I called the store again, was on for 25 minutes, mostly on hold, and spoke with the manager who again assured me that my order would be delivered that day, saying “even if I have to deliver it myself.” My order was not delivered. I called again the next day, got the same runaround, and was told that the “District Manager” would call me back. No one called me back. In fact, I’ve never gotten a single call back from anyone at Edible Arrangements. My order was never delivered. I was never offered any compensation for this debacle which usurped hours of my time, nor even an apology. I was so embarrassed not sending a gift for Mother’s Day. I ordered similar items from Shari’s Berries at 6 pm the next day and they were delivered early the next day with absolutely no issues whatsoever.

I am so disappointed in this place. I ordered a Mother's Day fruit bouquet on 05/06/2021 and paid for next day delivery because I knew it would be hard for them to deliver on the Saturday before Mother's Day and the day of Mother Day. My order continually said it was in progress all the way through Sunday. 3 days! I was so frustrated. So I called the actual shop and they didn't answer and I emailed them and asked them to deliver the item as soon as possible and to give me a refund. They refunded me and CANCELLED MY ORDER. I was furious. So I contacted them through email again and asked for a coupon for the next order. Days went by and no response. I am so angry and will never use them again!

Awful didn't deliver on day it was ordered. Nobody is picking up the phone.