eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 9, 2024

Thank you for bringing this to our attention! Our goal is to have your order delivered within 2–4 business days with our expedited shipping. We sincerely apologize for any delay in receiving your order. One of our representatives has reached out to you for further assistance and to resolve this accordingly. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 9, 2024

Thank you for your feedback. With standard shipping, our goal is to have the products to you within 2-8 business days. According to your tracking information, your order is currently expected to be delivered on 1/11, which is the 6th business day. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you. We look forward to you receiving your order!

Response from eCosmetics.comJan 9, 2024

We sincerely apologize for any frustrations you have experienced with our company thus far. Unfortunately, your shipment has left our facility and is on its way to the address provided. We understand that you may have put in the wrong address at checkout; however, we do our best to resolve any shipping issues. You should have received an email containing your tracking number once your order shipped. A customer service representative reached out to you via email to further assist. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 9, 2024

Thank you for your feedback. With standard shipping, our goal is to have the products to you within 2-8 business days. According to your tracking information, your order is currently expected to be delivered on 1/11, which is the 5th business day. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you. We look forward to you receiving your order!