Luiz F.
I placed my order on the 22nd
I placed my order on the 22nd, and today is the 28th. My order still shows as “preparing for shipment.” This was my first purchase, and unfortunately, it will also be my last.
Response from eCosmetics.comSep 18, 2026
Thank you for your feedback! We’re very sorry to hear that your experience did not meet your expectations. According to the tracking details, your order was marked as delivered on the 6th business day after it was placed, which is within our standard shipping timeframe of 2–8 business days. One of our representatives has reached out to you to provide further details. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.


